Job Description Summary

The Diagnostic Solutions Expert will join the Integrated Diagnostic Solutions (IDS) division of BD and will be responsible for the delivery of Professional Services in support of commercial opportunities within the BENELUX. This will be primarily focused on laboratory users of the SPECIMEN MANAGEMENT SOLUTIONS portfolio, but not limited to.

This is a field-based role with significant levels of customer interaction. You will be responsible for the provision of ‘Professional Services’ to users of the SPECIMEN MANAGEMENT SOLUTIONS Portfolio. This will include Product Training, Implementation and Support, Targeted Upselling of focus products and deployment of Consulting Activities such as Preanalytical Quality Check (PAQC) and workflow mapping.

You will collaborate closely with IDS Account Managers to plan and coordinate targeted professional services for the SPECIMEN MANAGEMENT SOLUTIONS portfolio in line with IDS commercial objectives.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Integrated Diagnostics Solutions

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

Job Responsibilities: (Primary Duties, Roles, and/or Authorities)

TRAININGS, IMPLEMENTATION, PRODUCT SUPPORT (60%)

• Deliver targeted and customized trainings to specific accounts on selected focus products. This will include delivery of clinical and laboratory training for Specimen Management portfolio, both face-to-face and virtually.

• Maintain BD category SPECIMEN MANAGEMENT SOLUTIONS share in clinical, patient facing settings through training and upselling. Eg. specimen acquisition products where clinical users have alternate competitor choices.

• Promotion and sign-up of account and end-users to SPECIMEN MANAGEMENT SOLUTIONS e-learning.

• Support SPECIMEN MANAGEMENT SOLUTIONS & IDS product evaluations in targeted accounts.

• Competitor Account Conversion Planning & Execution. Provision of clinical, product and laboratory training as part of total Specimen Management conversions to applicable stakeholders in an account or network

• Provision of internal product training to IDS new starters.

• Clinical and workflow support with on-label product usage for external and internal stakeholders

• Use of SFDC to log activities and enter product complaints.

• Support product manager in answering tenders and represent BD during congresses

• Review complaint closure letters before being sent to customer

• Provide expert clinical/application support related to complaint, troubleshooting and product issues, on site and remotely. Understand the analyzers (3rd party vendor) workflow. Ensure the proper follow up with customer.

CONSULTING (20%)

• Expert in blood drawing procedures and specimen management best practices.

• Delivery of consulting services in targeted accounts to support share gain, retention or expansion. This may include PAQC, Day In Your Labs, Lean and workflow mapping tool deployment.

• Support of solutions approach through provision of Professional Services to gain key data to support commercial opportunities

• Use of Sales Force Dot Com to log activities

PROMOTION OF FOCUS PRODUCTS & SERVICES (SALES) (20%)

• Partner with Account Managers to support achievement of territory and country business objectives

• Contribute to the understanding of current and future customer needs in liaison with the product manager, medical affairs- and account manager through sales visits with account managers

• Work closely with the account manager to define the sustainment activities and create a standard process for customer visits into clinical reference laboratories, support the key visits

• Upselling of SPECIMEN MANAGEMENT SOLUTIONS portfolio in targeted accounts to support country commercial objectives, leveraging the transition into the digital sample pathway with pre-barcoded products

Education and Experience:

Required

• Educated to minimum a bachelor degree (or equivalent) in a life-sciences related discipline or relevant clinical experience

• Previous experience working in a technically focused role within the healthcare sector

• Understanding of quality metrics in clinical laboratories

• Experience providing training both face-to-face and virtually

• Fluency in Dutch and English

Preferable

• Good knowledge of French

• Sales experience, preferably in medical devices and diagnostics industries.

• Knowledge of LEAN working and change management. Demonstrate proven ability to identify and implement workflow improvements

• Ability to work effectively in multifunctional teams to achieve a common goal

• Cultural fit will be critical, with emphasis on the drive to succeed as well as strong interpersonal skills.

• Ability to build strong coalitions and influence key stakeholders (Sales Leaders and Account Managers in the region, members of the European CWS team, and cross-business unit Clinical teams), to leverage their strengths to drive growth, will also be the key to success

• Practicing / accredited Phlebotomist desirable

Knowledge and Skills:

Demonstrates ability and experience commensurate with the delivery of role and responsibilities including:

• Cross functional team leadership skills (with the ability to develop and coach);

• High personal accountability; High degree of integrity;

• Courage to drive through change in a professional manner;

• Passion to “make a difference” to health;

• Excellent customer focus and service skills;

• Excellent planning and organizational skills;

• Proactive and the ability to take initiative with a ‘can do’ attitude;

• Excellent communication skills (written and verbal) with the ability to communicate at all levels;

• Excellent networking skills;

• High level of commercial awareness;

• Good analytical and decision making skills;

• Good problem solving skills;

• Ability to create detailed tactical and strategic plans;

• Good interpersonal skills with ability to influence others;

• Customer focused (internal and external);

• Flexible attitude and ability to handle changing priorities;

• Team member, willing to act on behalf of team;

• Mature and controlled reaction to pressure of work;

• Demonstrates maturity, resilience and the ability to stay calm under pressure;

• Strives for continuous improvement in self, others and in processes and procedures;

• Demonstrates exceptional levels of personal responsibility;

• Sincere energy and passion;

• Computer literacy with an excellent working knowledge of Microsoft Office Programs.

Travel Requirements:

• Travel within the BENELUX Territory is expected with some overnight stay, if necessary

• Travel in Europe to be expected in few instances

• Field work estimated as 80% of role (BENELUX)

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.