Description

**Please Note: position will be posted through Monday, August 26th, 2024****

Goodwill of Colorado is seeking an experienced, high-energy, Assistant Manager for our Platte Outlet World located in Englewood!

Do you have management/supervisory experience in retail, restaurant, logistics, production, warehouse, recycling or similar industries? Do you have significant customer service, financial/monetary, production/inventory, and staff management experience? Have you lead a team of 20 to 30 employees? Our Assistant Manager position may be the opportunity for you!!

Minimum Pay starts at $55,000.00 Annually DOE. This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

Goodwill of Colorado serves all of Colorado and is growing! Opportunities for career advancement could come available anywhere in the state. Goodwill changes lives across Colorado! With more than 30 programs serving individuals in our Community overcome barriers to economic and personal independence, we are always looking for team members who are passionate about being part of our mission.

OBJECTIVE:

The Assistant Manager for Aftermarket Operations (AMAO) will manage the daily operations of our Outlet Store located at our Platte Outlet World in an assistant role, maximizing profits while ensuring customers/donors receive the highest level of customer service at this non-traditional shopping experience and maintaining an “Attitude of Gratitude” to support the mission of the organization.

The AMAO will also manage the Recycling Operations of the Platte Outlet World administrating all aspects of the recycled and salvageable goods processing system. The AMAO will also support the Platte Outlet World Manager in implementing best practices for processing, storage and salvage for the organization.

This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of our Outlet Store and Recycling Operations.

To excel in this role, you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your job description, as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

QUALIFICATIONS:

• High school diploma or equivalent. College degree preferred.

• At least two (2) years’ experience in retail sales. At least two (2) years’ proven experience in employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations required.

• Prefer experience in recycling and salvage material sales. Possess knowledge of distribution systems. One-year experience in thrift store retail operations is desirable. One-year safety- oriented background a plus.

• Administrative functions, customer relations, cash register operations and general office applications required to include record keeping skills and computer knowledge. Working knowledge of point-of-sale systems is a must. Knowledge in word processing and computer input. Ability to not only use a computer, but to help employees use one also. Proficiency in Microsoft Office preferred.

• High-energy, critical thinker, with strong organization skills to manage people and scheduling, and the ability to work within a deadline-pressured environment.

• Must be a creative, independent thinker with strong attention to detail. Must possess ability to communicate effectively with customers, staff, peers, and subordinates. Provide excellent customer service. Must have ability to work with persons with disabling conditions. Must have strong work ethic, be a self-starter, problem-solver, and team player. Must be adaptable and dependable. Must be an advocate for our mission and values.

• Must have ability to understand and follow all Goodwill of Colorado safety standards and guidelines, and to read, comprehend, and follow Goodwill of Colorado Employee Handbook, departmental manuals, and all numbered or supplemental memorandums.

• Warehouse/Recycling knowledge, forklift experience preferred but not required.

• Must maintain confidentiality.

• Must be able to work varied schedules to include weekdays, weekends, evenings, and holidays. Work any hours necessary to provide complete store coverage and supervision. Must have own transportation and be reachable after hours.

KEY RESPONSIBILITY AREAS:

• Stock, pull, load/unload merchandise, check prices, clean and straighten the Outlet Store, ensuring the Store’s appearance is always at its best. Operate a cash register. Able to run and train on the use of the tipper for the boats and to drive a forklift.

• Hire, supervise, and discipline staff assigned to the department.

o Conduct personnel interviews.

o Conduct employee evaluations and present them to employees prior to due date.

o Train all department personnel in proper sorting and handling of all material.

o Schedule staffing to accommodate special and seasonal requirements.

• Increase the effectiveness of our mission efforts by creatively motivating and empowering staff to perform to their highest potential. Provide leadership, training, and support to all subordinates in all areas. Ensure continuity of operations at all levels. Ensure open communication.

o Ensure intensive training of newly assigned personnel and provide frequent refresher training throughout the department, with special emphasis on safety, maximization of department’s sorting potential.

o Evaluate all employees and assess deficiencies to develop peak performance

• Promote harmony within and between all employees under his/her supervision. Consistently apply and implement Goodwill of Colorado policies and procedures to protect Goodwill of Colorado from legal liability. Report any situation to the Outlet World Manager that may require attention or action. Provide recommendations and workable solutions whenever possible.

• Works with the Shift Supervisors to ensure that all clerical, administrative and operational duties and procedures are accomplished timely and accurately, be able to perform all functions necessary to open and close the store, assist the Outlet World Manager in preparing the annual budget.

• Works with other staff to increase the efficiency of our recycling operations by effective organization and management of processes and activities, as well as by diligent coaching and development of our recycling staff.

• Helps to ensure a member of the store staff participates as a member for the Goodwill Safety Committee.

• Implement procedures in safety and security; respond to all alarm and police calls

• Work cooperatively with all department heads to assure the most effective and efficient handling of donated goods.

• Other duties as assigned

This position requires a candidate to have a valid drivers' license, to successfully clear a criminal background check, and to successfully clear a pre-employment drug/alcohol test.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position: Assistant Manager, Aftermarket Operations Dept. Number: 1202

(This information is required to ensure compliance with various workplace regulations. Please identify each physical activity required in the performance of this position using the guide below)

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - FREQUENTLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENLTY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - CONTINUOUSLY

Qualifications

Behaviors

Preferred

• Leader: Inspires teammates to follow them

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Goal Completion: Inspired to perform well by the completion of tasks

• Peer Recognition: Inspired to perform well by the praise of coworkers

Education

Required

• High School / GED or better

Experience

Required

• 2-3 years: Management/Supervisory experience in retail, restaurant, logistics, production, warehouse, recycling or similar industries

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)