Description

Do you have a passion for aviation and love being part of a fast paced environment? We are looking for a dedicated individual to ensure smooth operations on the tarmac, Join our team and soar to new heights with a career at Menzies Aviation!

Main accountabilities include:

• Responsible for the day-to-day operational performance, safety, security and customer service through effective support and management of team and operations.

• To consistently deliver the highest possible level of customer service.

• Responsible for ensuring the airlines service is delivered consistently to service level standards and on time performance targets for our customers.

• To be pro-active in all areas by forward planning and taking responsibility for the job in hand

• Fully comply with the Health & Safety Act when carrying out your duties, ensuring safety is never compromised

• Always promote a professional image applying the Company Uniform Standards and working with the team to ensure the same

• To oversee and ensure all operations are following best practices correctly and in line with the company standard operating procedures

• Full compliance and implementation of all Menzies Aviation policies and procedures and acts as a resource for team members on the ramp, working collaboratively to support safe & efficient operations .

• Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.

• Required to attend the mandatory training imposed by the Company and Airlines as per job role

• To be pro-active in all areas by forward planning and taking responsibility for the job in hand.

• To ensure the safe and correct control of all resources in the fueling operation.

• To comply with all Regulations as well as local Airport Authorities directives.

• To actively give support, guidance and encouragement to the fueling team and promote open reporting culture.

• Safeguard the health, safety security and welfare of staff, customers and other visitors as required in full compliance with the company policies and best practices.

• To process in a professional and confident way any questions, queries or grievances.

• Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.

• Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.

• Required to attend the mandatory training imposed by the Company and Airlines as per job role.

• Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system and GSE checks.

• Ensure no Company property abuse occurs.

• Follows consistent Human Resources process, documentation and follow through with the relevant company policies being delivered at all times.

• Closely monitor attendance and put improvement plans into effect when necessary.

• Any other reasonable duties as requested by any direct or indirect report.

• Other duties that may be assigned by leadership

  Qualifications and Experience:

• Proven leadership skills and experience, demonstrated ability to lead, coach and develop, must be a minimum of 18 years of age and legally able to work in Canada.

• Must have valid Driver’s license and hold a DA.

• Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.

• Extensive experience in fuelling operations and good understanding of the Operational departments.

• Familiar with Airline procedures, Airport procedures, Airport legislations.

• Fully versed Safety and Security standards and passionate about promoting them within the organization.

• Driven to meet customer expectations by delivering excellence and has a can-do attitude.

• A strong sense of stakeholder engagement. This includes, but is not limited to: Customers, Airport representatives, and local third-party providers.

• Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.

• Ability to drive and deliver improvement plans and the relevant follow up process.

• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.

• Adaptability with regards to working with a multi-national workforce and collaborating well with local working unions.

• Able to produce comprehensive reports to senior managers.

• Work under pressure and meet tight deadlines.

• Excellent written and verbal communication skills with employees, management, customers and outside stakeholders.

• Must be flexible to adapt to changing demands/circumstances/weather conditions.

• Calm and approachable manner.

• Knowledge of local labour legislation and union agreement.

• Must be available and flexible to work variable shifts including weekends and holidays.

• Must be able to lift 70lbs when required.

• Must be able to obtain and hold all required security clearances.

• Computer literate with knowledge of Microsoft Office Suite