customer service representative.

• emeryville , california (remote)

• posted 9 days ago

job details

summary

• $20 - $21 per hour

• temp to perm

• no requirements

• category office and administrative support occupations

• referenceAB_4603359

job details

The Customer Service Representative is the liaison between our company and its current and potential customers. The Customer Service Representative takes ownership for effectively solving customer issues, complaints and inquiries; providing product and service information; and resolving technical issues; keeping customer satisfaction at the core of every decision and behavior. This role required 3 years of recent and consistent customer service experience (not retail) and only candidates within the state of CA will be considered for the role. Experience with Salesforce, Slack and Zendesk is preferred.

salary: $20 - $21 per hour

shift: First

work hours: 7:30 AM - 4 PM

education: No Degree Required

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner from reps, dealers and end users

• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise and suggest information about other products and

Services

• Develop a strong working knowledge of features and benefits of our products

• Demonstrate complete understanding of the following our company policies (Free freight/shipping policy,

warranty, returns, in-house customization billing, special order billing)

• Effectively communicate with customers via phone and email to determine the best lighting solution to fit the

design and budget for their project

• Offer technical installation assistance to customers, contractors, and end users by offering trouble shooting

solutions

• Order fulfillment/processing POs

• Back order fulfillment and update with timing

• Assess project plans and monitor quoting process

• Demonstrate strong communication skills by actively providing feedback to improve processes

• Represent and market our organization in a positive and professional manner as requested and continually promote

our company internally and externally by building relationships with clients

• Perform other tasks, including cross-training, as directed

Skills

• Salesforce

• CRM (2 years of experience is required)

• Written Communication

• Customer Service

• Zendesk

• Slack

• Purchase Orders

Qualifications

• Years of experience: 3 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

get in touch

we are here to help you with your questions.

RL

rebecca lipe

• +1 916 326 5175 (tel:+1 916 326 5175)

• rebecca.lipe@randstadusa.com