This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13110965

Position Title: Service Manager

Reports to: Store Manager

Location:Ellsworth, Kansas

Employee Status: Full Time - Permanent

Purpose: The Service Manager provides leadership and assumes accountability for the people they manage, and the performance of their service operations. Responsible for financial and operational results for the department, adhering to company values and policies, and promoting satisfaction of all stakeholders including employees and customers.

Job Responsibilities (ranked in significance):

• Company Values: Ensures all company values are adhered to and promoted.
• Financial Objectives:Achieves the objectives for the service department- revenue, margin and expenses.
• Operational Objectives: Manages operational objectives for the department, including work in process, warranty, training, and efficiency objectives. Organizes job scheduling for the most efficient performance of the department. Ensure all paperwork is completed in a timely and accurate manner.
• Employee Performance and Development: Responsible for effectively managing and motivating all service personnel including individual performance / developmental plans, efficiency targets and good work habits.
• Trucking Operations: Responsible for the efficiency and safety of trucking operations, including scheduling.
• Employee Satisfaction: Ensures high level of employee satisfaction.
• Customer Satisfaction: Ensures high level of customer satisfaction.
• Retail Operations: Ensures location is staffed appropriately.
• Personal Development: Stay current with education of new products.
• Administration:Ensures all corporate policies and procedures are followed.
• Marketing: Helps Sell KanEquip Service to the local market.
• Facility Management / Safety: Ensures the service department is kept clean and orderly
• Communications: Ensures good communication with all location personnel, particularly technicians, service writers, salespeople, parts personnel.