“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

   

   Major Job Duties and Key Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Use workflows on daily basis to manage shipments

• Monitor shipment reports to ensure total customer satisfaction (daily reporting used for each desk i.e., PEA report from OMB, booking report from OMB, Missing docs report, OM Monitor)

• Ensure timely movement of containers to mitigate all accessorial costs

• Understand department process flow, constantly looking for areas of improved efficiency.

• Ensure all customers standard operating procedures are followed as per the Customer SOP

• Timely responses to emails in both personal and group mailboxes

• Manage intercompany invoice payments

• Interact with our customers, arranging their international shipments, meeting customer service standards

• Contribute to maintain strong relationships with vendors

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers standard operating procedures are followed and updated in the Customer SOP

• Meet KPI standards, per company procedure

• Oversees communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Culture

·       Actively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Bachelor’s degree or equivalent related experience and/or training

• Clear understanding of the movement of containers in large volumes to and from ports, inland depots, and customer distribution centers along with material flows domestically to final consumption points.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word, PowerPoint).

• Fluent in English.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life and Long Term Disability Insurance

• 401(k) Retirement Savings Plan (US only)

• Employee Stock Purchase Plan

• Training and Personnel Development Program

Reporting Structure: Order Management Manager

All your information will be kept confidential according to EEO guidelines.