Major Duties Classification: Exempt / Non-Bargaining Position may be located remote. #LI-Remote Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds. The Customer Facing-Operations Center (CF-NOC) provides troubleshooting and maintenance to the Consolidated Communications Retail and Wholesale business customers which is a 24hour, 365 day a year operation. The NOC supports product levels for PRI, T1, CES to name a few. Responsible for supervising a team of union employees to achieve goals in accordance with established company policies. Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance. Responsibilities As a member of the operations center team, you will be part of a high paced, customer focused work environment. The position requires strong leadership skills as well as team and personal accountability. Supervise the daily activities of direct reports in a union environment. Provide administrative assistance with leadership, guidance, knowledge, tools, training and opportunity to perform their job functions. Contributes to departmental activities and programs by accomplishing related tasks as needed. Solves a wide range of basic to moderately complex problems, works on issues of specific scope where analysis of situation or data requires evaluation and some interpretation. Qualifications In order to accomplish the essential duties of this position, the incumbent must have a High School diploma or GED plus a minimum of four years of related experience, including two years' supervisory experience Holiday, weekend, and after-hours coverage needed on a weekly rotating schedule Excellent verbal and written communication skills communicate positive and negative feedback effectively. Must be detailed orientated, ability to solve problems of moderate scope, effectively analyzes results. Basic Excel skills. Strong organizational skills. Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, and the work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The primary setting of the role is in an office, center environment. (WFH) While performing the duties of this job, the incumbent is frequently required to sit/stand, walk, move around, and communicate verbally with daily use of a computer. Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate wi