Manager, Outbound DC Operations

Date: Jul 2, 2024

Req ID: 3415

Location:

Elkton, MD, US

Company: Terumo Medical Corporation

Department: L&D Management

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Job Summary

The Outbound DC Operations Manager is responsible for overseeing and optimizing all outbound order fulfillment operations within the distribution center. This role plays a critical part in ensuring customer orders are processed efficiently, accurately, and on time. The manager will lead a team of supervisors and associates, develop, and refine fulfillment processes, and monitor performance metrics to achieve high levels of customer satisfaction and operational efficiency.

Job Details/Responsibilities

Team Leadership:

• Lead, mentor, and manage a team of supervisors, team leads, warehouse workers, equipment operators, wave planners and other support staff.

• Set and monitor performance goals, conduct regular performance reviews, and provide coaching and feedback to team members as needed in support of talent development.

• Ensure proper resource staffing levels to meet operational demands.

Order Fulfillment Operations:

• Oversee all aspects of outbound order processing, including order picking, packing, and shipping.

• Develop and implement efficient workflows to maximize productivity while minimizing errors.

• Monitor and manage the use of material handling equipment and resouces.

• Performs other job-related duties as assigned.

Inventory Management:

• Collaborate with the inventory control team to ensure accurate inventory counts and reconciliation.

• Implement strategies to reduce inventory discrepancies and mis picks.

Quality Control:

Maintain high standards of product quality and order picking accuracy in outbound shipments.

Implement quality control processes to identify and rectify quality issues and follow requirements on the TMC Quality System processes for the distribution center.

Performance Metrics:

• Monitor and report on key performance indicators (KPIs) related to order fulfillment, such as order accuracy, on time delivery and productivity.

• Continuously seek opportunities for process improvement, efficiency, and cost reduction.

Customer Service:

• Collaborate closely with Terumo customer service teams to meet customer delivery requirements and promptly address any order-related issues.

• Ensure a high level of customer satisfaction through accurate and on-time order fulfillment.

Safety and Compliance:

• Ensure compliance with safety regulations and TMC company policies.

• Collaborate with the Environmental Health & Safety team to conduct safety training and audits to maintain a safe working environment.

Budget Management:

• Manage the budget for outbound order fulfillment operations, including labor and operational expenses.

• Identify cost-saving opportunities and implement cost-control measures.

Knowledge, Skills and Abilities (KSA)

• Strong organizational and critical thinking skills.

• Effective communication skills, both written and verbal.

• Strong familiarity with use of an automated ERP system for processing, inquiries, report creation, investigation and troubleshooting of warehouse issues.

• Demonstrated initiative and ability to work independently while handling multiple tasks.

• Understanding similar warehousing/logistics systems.

• Strong decision-making skills with ability to prioritize and effectively execute multiple different activities in a high-volume distribution environment.

• Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

• Proven leadership and team management skills.

• Knowledge of safety regulations and compliance standards.

Qualifications/ Background Experiences

• Bachelor’s degree in supply chain management, logistics, business administration required or equivalent combination of education, background and experience; Master’s degree strongly preferred.

• Proven experience in outbound logistics and distribution center management, with at least 5 years in a leadership role.

• 7 years of experience in an automated warehousing/distribution environment, regulated industry strongly preferred.

• SAP warehouse system working experience preferred.

• Certification in supply chain management or logistics (e.g., CSCP, CLTD) preferred.

• Experience with lean or Six Sigma methodologies for process improvement preferred.

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.