Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We areOptimum!

Job Summary

Oversee Optimum Retail Store location(s), ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products/services by mentoring, coaching, and engaging with employees and customers. Handles escalated customer concerns, maintains composure, and resolves difficult situations and follows up to ensure positive resolution. Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience. Optimizes staffing levels to improve service, support business processes, and ensure regulatory compliance. Assists in the development of a Retail Sales staff that supports multiple products. Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff.

Responsibilities

Monitor performance of the Retail Store staff and provides feedback to ensure maximum customer satisfaction. Helps identify training needs and workload requirements with available resources. Responsible for overseeing accurate cash handling, including training for all Retail Store employees to ensure accuracy and auditing. Ensures the competency and continuity of qualified Retail Sales Agents is achieved through effective training, motivation, coaching, development, and performance recognition. Conducts monitoring in accordance with Company policy to ensure quality service and customer satisfaction. Assists in maintenance of employee data and payroll/attendance records. Responsible for ensuring timely and accurate openings/closings for the Retail Store. Assists management with expense control including Overtime, T&E, and other departmental expenditures. Notifies Manager, Director, and VP of any cash variances equal or greater than $100. Conducts disciplinary action as necessary. Participates in and facilitates regularly scheduled department conference calls and meetings. Ensures that sales goals are clearly communicated to each RSA and monitors performance daily. Develops and implements retail sales strategies for store and serves as a strategic partner in the overall operation of the organization. Exceeds growth and profit objectives by maximizing each customer interaction. Drives sales of Optimumproducts and services while keeping a keen focus on efficient operations to ensure maximum profitability. Ensures that all planograms and merchandising displays meet Company standards. Partners with other channels to drive store traffic and participates in internal and external events to create location awareness. Flexibility in traveling to alternate store locations. Supervises and manages performance, attendance, and training requirements. Assists Retail Market Manager with hiring, ongoing performance reviews, and plan of action for underperforming Retail Sales... For full info follow application link.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace