Communications OperatorReq #:0000137330

Category:Clerical / Administrative Support

Status:Part-Time

Shift:Night

Facility:Trinitas Regional Medical Center

Department:IT&S Telecommunications

Location:

WILLIAMSON STREET, 235 Williamson Street, Elizabeth, NJ 07202

Responsibilities:

• Operate the hospital's telecommunications switchboard system, handling incoming and outgoing calls promptly and professionally,

• Greet callers in a friendly and courteous manner, providing a positive first impression of the hospital,

• Direct calls to the appropriate departments, clinics, or individuals, ensuring accurate and efficient call routing,

• Respond to inquiries from patients, visitors, and staff, providing information about hospital services, visiting hours, and general inquiries,

• Maintain an up-to-date directory of hospital staff, departments, and extensions, ensuring accurate and timely information,

• Assist in emergency situations by promptly connecting calls to the appropriate emergency response teams,

• Handle internal paging requests for hospital staff, physicians, and other personnel as required,

• Monitor and respond to alarms and emergency codes, following established protocols and procedures,

• Collaborate with other hospital departments to coordinate communication during critical situations or emergencies,

• Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information,

• Perform administrative tasks such as data entry, updating call logs, and generating reports as needed,

RWJBarnabas Health is an Equal Opportunity Employer