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Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Senior Business Analyst will be directly supporting and overseeing a portfolio of strategic projects and initiatives for regional operations. This role will be responsible for performing moderately complex activities under limited supervision as directed by the Senior Manager of Strategy and Special Projects or Senior Director within the region’s Central Analytics Team. The Senior Business Analyst will assist analytics and management in ensuring that project design, goals, and objectives are accomplished within specific deadlines and timeframes. This role will be highly collaborative with key stakeholders and Group and IPA operators – providing support in projects, pilots, and initiatives integral to the business. The ideal candidate will be highly motivated, a solid communicator, organized, process oriented, and able to perform with limited supervision.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each internal and external customer

• Oversees all aspects of the project management cycle including scope planning, scope definition, activity sequencing, activity duration estimation, schedule development, resource planning, project plan development and maintenance, risk management, reporting, implementation, measures development, and project wrap-up

• Manages relationships, communications and expectations with the project executive, sponsor, and relevant stakeholders

• Develops project plans; clearly defines the project objectives, scope and strategies

• Tracks team progress and project risks regularly; conducts data validation checks and effectively troubleshoots all issues and barriers

• Identifies potential project risks and implements appropriate courses of action to address project slippage and develops strategies to mitigate future risks

• Works to ensure that significant gaps and overlays do not exist across projects, efforts are combined when appropriate, and the timing and sequence of projects are appropriate

• Balances a multitude of projects ranging from low to moderate complexity. Showcases ability and discernment to compartmentalize competing priorities

• Reports status regularly and escalates issues as appropriate to Manager and project sponsors

• Utilizes standard processes, tools, methodologies and presentation templates including project timetables, progress reports, tracking, and report outs

• Produces project-related communications including online reports, minutes, agendas, action items, and records of team decisions

• Helps ensure that key decision makers are involved to the appropriate degree in the appropriate aspects of the project

• Conducts and leads both formal and informal presentations to stakeholders

• Assists in planning and coordinating with ongoing company projects as needed in order to maximize effectiveness of all related projects

• Exercises analytical abilities as needed for correspondence, tracking, and report-out

• Works with Senior Manager of Strategy and Special Projects to promote effective team dynamics and provide performance feedback

• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health insurance Portability and Accountability Act (HIPAA) standards

• Performs additional duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in healthcare industry

• 2+ years of experience with business analysis and process improvement

• 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts

• Advanced level proficiency in PC-based business software skills (Access, Excel, PowerPoint, Word, Project, Visio)

• Demonstrated ability to collaborate with senior leadership and other department directors/managers to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery of service and products

• Demonstrated ability to conduct and interpret qualitative and quantitative analysis

• Hybrid role (office based in our Arcadia, CA office and remote)

Preferred Qualifications:

• Proven excellent written and oral skills

• Proven reporting skills using business tools (Power BI, SQL, Tableau, Smartsheet)

• Proven detail-oriented and ability to identify potential risk or problems and find resolution

• Proven excellent presentation skills utilizing data to tell the story

• Proven problem-solving capabilities resulting in significant business impact and customer satisfaction

• Demonstrated ability to manage group relationships with diverse geographic locations, skills, and level of understanding of company processes and policy

• Demonstrated skills working on and managing a variety of complex projects, designing solutions and handling direct customer contact

• Demonstrated ability to exercise initiative, independent judgment and be a self-starter

• Demonstrated ability to work well with individuals in all levels of the organization

• Demonstrated ability to perform as an effective leader and team player in a highly collaborative environment

• Demonstrated ability to function with little supervision

• Demonstrated ability to prioritize all activities under the project

California Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.