Job Description

Insight Global is seeking enthusiastic and dedicated Tier 2 Customer Support Specialists to join our clients dynamic team in the financial services industry. In this role, youll be an essential part of the retirement services department, providing top-notch support to clients.

Day to Day Responsibilities:

As a Tier 2 Customer Support Specialist, youll handle approximately 25-30 calls per day from clients with inquiries about their IRA accounts. Youll assist with general questions, guide clients through distribution processes, and facilitate transactions. Your expertise and excellent communication skills will ensure clients receive the best possible service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 2 years call center experience

• 1 years financial service experience within Banking preferably

• desire to lead and direct clients properly

• experience with customer de-escalation

• excellent customer service skills

• experience with excel, windows, and outlook null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.