ManTech is seeking a Client Support Technician (CST) to join our Air Force / Space team at Eglin AFB . The CST's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities:

• Install and configure end-user workstation hardware, software, and peripherals.

• Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Install and maintain peripheral equipment such as printers, modems, and scanners.

• Ensure limited user access and access permissions on computer systems are imposed and maintained – typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).

• May work closely with the ISSO for data transfers and media creation.

• Facilitate and coordinate user account creation and modification.

• Manage user support and coordinate with back shop administrators when additional assistance is required.

• Perform other hardware and software tasks as assigned.

Basic Qualifications:

• 2 years of related experience

• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree.

• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher

• Experience installing and configuring end-user workstation hardware, software, and peripherals.

• Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

• Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

• Experience maintaining peripheral equipment such as printers, modems, and scanners.

Security Clearance:

• Active/Valid Secret Clearance

• Must be able to obtain and maintain a DoD TS/SCI-eligible clearance (i.e. DCID 6/4 eligibility)

• Willingness to submit to a polygraph

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Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”

• Must be able to regularly lift up to 50 lbs

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