Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

JOB SUMMARY

This position is responsible for providing facilities training and information about the non-emergency medical transportation (NEMT) system, and to learn about facility concerns. This position functions as a liaison for patients and case-managers alike providing in-service training to facilities on how to use NEMT services effectively and to promote positive relationships.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Provides community based outreach and education activity.

• Develops on-going relationships with facilities through face- to- face meetings, phone calls and group presentations.

• 75% of work involves travel with a personal vehicle to facilitate these meetings with our facilities.

• Maintains positive relationships with facilities.

• Reports to and works with teams and members of management when issues are uncovered.

• Provides training and education in person and via webinar to facilities on how to use NEMT services effectively including web-portal trip request.

• Promotes company initiatives with healthcare facilities and case workers.

• Provides post-meeting follow up/communication to healthcare facilities and Modivcare departments accordingly.

• Participate in other projects or duties as assigned.

SUPERVISORY RESPONSIBILITIES

• N/A

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient in clear and effective verbal and written communication, with the ability to engage and present information to a diverse public audience.

• Strong interpersonal skills for building and maintaining relationships.

• High level of technical competence, including proficiency with Microsoft Office Suite, with advanced Excel skills as a valuable asset.

• Excellent problem-solving skills, including the capacity to develop and execute action plans to address issues effectively.

• Strong problem resolution skills for addressing complex challenges.

• Proactive approach to relationship building, fostering connections and collaborations.

• Solutions-oriented mindset with a talent for creative and innovative thinking.

• Proficiency in working both independently and as an integral team member.

• Prior experience in interacting with health plans and healthcare facilities, with preference for previous roles as an outreach or provider relations representative.

• Ability to use a hands-free mobile phone is required for this role.

EDUCATION AND TRAINING

• High School Diploma required.

• Zero (0) plus years of experience.

• Valid Driver's License, able to pass DMV record check.

• Or equivalent combination of education and/or experience.

Pay: $18.81-$25.40 an hour

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post --Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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