Description We are offering a long-term contract employment opportunity for a Customer Service Representative in the Edison, New Jersey area. The role will primarily involve processing customer orders, maintaining records, and ensuring a high level of customer service within a manufacturing and distribution industry setting.

Responsibilities: • Handling customer inquiries and resolving any issues, primarily through email communication. • Efficiently and accurately processing customer credit applications. • Maintaining accurate customer records and monitoring customer accounts. • Coordinating order details with the Credit Manager to ensure proper approvals. • Accurately transmitting information concerning delivery dates on all inquiries and orders. • Assisting in the research, investigation, and processing of all Customer Complaints and Return Merchandise Authorizations (RMA’s). • Collaborating with Sales Personnel to ensure adherence to Finished Goods, Hold for Release, Stock, freight, minimum quantity, and protocol policies. • Communicating customer needs to production and following up to ensure satisfaction. • Working closely with Operations and Shipping Departments to maintain a high level of customer service and plant efficiency. • Performing any other duties as assigned by the Customer Service Manager. Requirements • Proven experience in a customer service role

• Excellent communication skills, both written and verbal

• Ability to handle multiple tasks simultaneously

• Strong problem-solving skills

• Proficiency in using computer software like Microsoft Office, CRM systems, etc.

• Ability to work in a team and build positive relations

• High school diploma or equivalent educational qualification

• Ability to handle stressful situations and remain calm

• Willingness to work in different shifts, including weekends and holidays

• Good organizational and multitasking abilities

• Knowledge of customer service practices and principles

• Strong interpersonal skills to interact with diverse customer base

• Ability to maintain a positive, empathetic, and detail oriented attitude towards customers at all times

• Active listening skills to understand customer needs and provide appropriate solutions

• Patience in dealing with difficult customers or complex issues

• Ability to learn about products and services and explain them to customers.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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