Description

We are looking for a Desktop Support Analyst to join our team. In this role, you'll be tasked with a variety of responsibilities, including device setup, software troubleshooting, and daily tech maintenance.

Responsibilities:

• Assist with resolving computer and device issues, both remotely and in-person

• Set up and adjust various devices including computers, tablets, smartphones, and printers

• Install Microsoft Operating System on employee computers and troubleshoot software applications, including Microsoft Office, SharePoint, Teams

• Support audio and video systems, including video and audio conferencing and remote access systems

• Resolve pending issues promptly and efficiently

• Create and maintain technical documents related to the job function

• Monitor daily tech maintenance tasks such as backups and antivirus updates

• Manage hardware supplies for new employees and liaise with vendors when needed

• Communicate updates to the IT Manager and other team members

• Support Board members during meetings and promote technology usage among the team

• Uphold efforts towards diversity, equity, inclusion, and justice in the workplace.

Skills:

• Excellent communication skills

• Proficiency in Microsoft 365 Enterprise and Microsoft SharePoint

• Experience with Audio Visual systems

Requirements • Must possess at least 1 year of experience in a Desktop Support Analyst role or similar.

• Strong competency in Microsoft 365 Enterprise is required.

• Proficiency in Microsoft SharePoint is essential.

• Experience with Audio Visual equipment and software is a plus.

• Exceptional communication skills, both written and verbal, are necessary.

• Ability to troubleshoot and resolve hardware and software issues.

• Must possess a strong understanding of IT infrastructure and network configurations.

• Experience in providing IT support in a fast-paced environment.

• Must demonstrate the ability to work independently and as part of a team.

• Strong problem-solving skills and the ability to make decisions based on accurate and timely analysis.

• High level of integrity and dependability with a strong sense of urgency and results-orientation.

• Must possess a sound knowledge of computer systems, hardware, and software.

• IT certification, such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, is beneficial.

• Experience with remote desktop applications and help desk software is a plus.

• Knowledge of network security practices and anti-virus programs.

• Ability to perform remote troubleshooting and provide clear instructions.

• Must possess excellent organizational and multitasking skills.

• Strong customer service skills are essential. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .