For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage the customer experience

• Develop clear lines of communication with both internal and external partners and set appropriate expectations

• Deliver training consistent with training plan and approach, either virtually or in-person

• Develop training materials and tools consistent with training plan and needs assessment

• Maintain knowledge of current and planned platform enhancements and updates

• Demonstrate knowledge of the business environment and business requirements

• Attend meetings as necessary to understand process changes and training needs

• Develop solid, collaborative working relationships across teams including Utilization Management, functional area subject matter experts as designated

• Socialize available training opportunities and training materials to markets

• Drive adoption to training best practices and trends

• Assist others to conduct training needs assessment/analysis and determine training response

• Participate in internal continuous improvement by monitoring internal reports, processes, and contribute ideas to influence innovative opportunities where gaps in process exist

• Identify and implement improvements to learning solutions to enhance learning effectiveness and business impact

• Acts as a positive role model supporting change, adapts personally to rapid change in direction

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Unrestricted RN license

• 2+ years of experience with case management and/or utilization management

• Experience presenting effective training programs to a variety of clinical and/or non-clinical staff

• Willingness to learn and apply technical skills with a Learning Management System (LMS)

• Ability to shift priorities with short notice to meet the business needs

• Microsoft Office applications proficiency including Outlook, Word, Excel, and PowerPoint as well as WebEx and Microsoft Teams experience

• Ability to travel, less than 10% of time, to facilitate onsite training or to attend collaboration meetings with stakeholders

Preferred Qualifications:

• Bachelor or Master of Science in Nursing, Healthcare Administration, Education, or a related field

• Certified Case Manager Certification (CCM)

• Utilization Management and/or Utilization Management experience for Medicare, Commercial and/or Medicaid; including prior authorization, inpatient care management process, and/or appeals and grievances

• Knowledge of Special Needs Programs (SNP) and requirements

• Project management experience

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment