Bilingual *Account Coordinator (Spanish/English)* Beacon Hill's client is seeking a Bilingual Account Coordinator to join their team in a mostly remote role. This position involves providing excellent customer service, managing inquiries, and ensuring smooth communication between internal teams and external stakeholders. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to navigate complex conversations with professionalism. This is an exciting contract-to-hire position that is mostly remote in Eden Prairie, MN. *Key Responsibilities:*

• Build and maintain strong relationships with customers, carriers, and suppliers.
• Communicate proactively to address customer needs and provide timely updates.
• Handle conflict resolution and problem-solving with tact and diplomacy.
• Review and manage customer data, ensuring accuracy and quality.
• Utilize internal tools to optimize processes and improve efficiency.
• Execute customer workflows and standard operating procedures (SOPs).
• Monitor and manage order statuses, verifying pricing, weights, and delivery times.
• Collaborate with internal teams to ensure smooth operations and issue resolution.
• Provide alternative solutions when challenges arise.
• Perform additional duties as required to enhance customer experience.

*Qualifications:* Required:

• High School Diploma or GED
• Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor's degree from an accredited institution
• Customer service experience in a fast-paced environment
• Strong attention to detail, accuracy, and problem-solving skills
• Basic proficiency in Microsoft Office Suite
• Ability to work independently and collaboratively in a remote setting

*Schedule & Compensation:*

• Pay Rate: $19.50 per hour
• Training Schedule: First two weeks, Monday - Friday, 4 PM - 12 AM (on-site)
• Work Schedule: Mostly remote (one in-office day per month)
• Rotating schedule with evening and weekend shifts (see details below)

*Work Hours (Rotating Schedule):*

• Sunday: 8 AM - 5 PM
• Monday - Thursday: 4 PM - 12 AM
• Friday: 4 PM - 10 PM
• Saturday: 8 AM - 5 PM

This is a contract-to-hire opportunity with potential for long-term growth. If you are a proactive, detail-oriented professional who thrives in customer service, we encourage you to apply! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Be con Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)