Quality Field Technician Job Description

The Quality Field Technician is responsible for completing assigned quality-related duties to ensure customer, team member, and vendor satisfaction. The Quality Field Technician does this by providing on-shift coordination, support, and focus for all quality-related issues on the manufacturing production floor, while learning, establishing, and maintaining basic quality systems related to manufacturing a high-quality product. The Quality Field Technician will also perform analytical testing and determine product conformance to specifications in real-time, aligned with Good Manufacturing Practices.

Responsibilities

• Achieve assigned goals in the areas of production, safety, quality, performance, and cost.

• Notify others of mechanical malfunctions to increase productivity and equipment capabilities, and begin to identify areas where operators can assist in resolving concerns.

• Comply with GMP’s, SOP’s, corporate and/or plant policies, rules, and regulations.

• Provide assistance and support to all areas related to quality as assigned by supervisor/lead.

• Ensure proper focus is maintained on all quality checks performed by technicians; provide follow-up training as needed.

• Perform finished pallet audits, end-of-shift product reviews, or other quality checks as needed to ensure quality standards are met.

• Track packaging/processing Key Quality Attributes (KQA’s), identify problem areas and trends; respond to production operator’s quality questions and concerns.

• Communicate effectively between shifts and other departments, execute issue resolution, and escalate issues in a timely manner.

• Communicate the disposition of the product and assist Operations with compliance to standards.

• Ensure inventory accuracy of the product in Quality Hold/retest status by performing routine cycle counts and reconciliations; assist with cycle counts for repro and waste product.

• Audit Operations’ paperwork for required departments for timely completion and accuracy.

• Participate in the Internal Quality Audit process to improve plant quality systems and GMP compliance.

• Serve as a resource to Operations for auditing, updating, and documenting compliance to the Master Sanitation Schedule.

• Conduct titration testing, verify chemical concentrations, and verify CIP dilution samples as needed.

• Conduct troubleshooting as needed.

• Perform finished product weight verifications and checks, including volumetric checks.

• Complete sensory analysis on finished products as required.

• Conduct investigative research on products or materials as assigned.

• Conduct ATP cleaning verification and line release process as needed per shift.

• Conduct Environmental Swabbing as requested by QA Management.

• Set up documentation and complete sample shipments. Utilize proper shipping methods.

• Cover breaks and lunches and other staffing needs as assigned by their supervisor/lead.

• Comply with all legal requirements concerning dairy processing and safety on their assigned shift and report concerns to their supervisor/lead.

• Work in a safe manner and report safety concerns promptly to their supervisor/lead, and take corrective actions as necessary to ensure a safe environment.

• Report food safety problems and initiate action, and support SQF by maintaining food safety and food quality.

• Ensure work areas are sanitary and strictly adhere to sanitation practices.

Essential Skills

• Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measure.

• Basic statistics and statistical process control.

• Attention to detail.

• Ability to understand and respond appropriately to basic and complex employee, vendor, and customer inquiries.

• Proficiency in reading, writing, and communicating using the English language.

• Knowledge of the company's mission, purpose, goals, and your role in achieving them.

• Ability to operate quality and facility equipment as required in the assigned area.

• Completion of all company training requirements.

• Ability to interpret company documents and literature and UPC/code information.

• Experience with Microsoft Windows and software architecture.

Additional Skills & Qualifications

• Minimum of GED or High School Diploma is required; Associates degree in chemistry, biology, food science, or ag-tech science preferred.

• 6 months – 2 years of manufacturing/machine operation experience in the dairy/food industry preferred.

• SQF or similar quality systems experience preferred.

Work Environment

The work environment is a manufacturing/lab setting with specific shift hours. The shifts alternate as follows: Week one includes Monday, Tuesday, Friday, and Saturday from 6pm to 6:30am. Week two includes Sunday, Wednesday, and Thursday from 6pm to 6:30am. Employees are expected to report to work well-groomed and dressed in business- and position-appropriate attire, ensuring compliance with GMP dress code standards. The work environment adheres to strict safety and sanitation practices.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.