Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The UK International Card Services business operates in a fast-paced, complex, regulated environment. The Regulatory Response Team ensures the business adapts to change, manages risks, and maintains compliance while supporting Sales Leadership and delivering excellent customer outcomes.

As a Sales Conduct Analyst, your primary role is to monitor and assess sales conduct, of our SBS and Corporate business, through call monitoring and system evaluations, ensuring regulatory compliance and mitigating risks.

You will:

• Conduct end-to-end call monitoring and sample reviews to identify regulatory and conduct risks.

• Align activities with the Regulatory Business Self-Testing (RBST) framework.

• Coordinate with stakeholders to address misconduct issues, maintaining clear documentation and governance.

• Build strong relationships with Sales and Account Sales Leadership to communicate progress, risks, and solutions.

• Support conduct risk projects and deliver RBST training to new sales hires as needed.

Minimum qualifications:

• Analytical mindset with strong problem-solving and critical thinking abilities.

• Customer-focused, prioritising positive outcomes.

• Excellent collaboration and influencing skills across stakeholder groups.

• Clear written and verbal communication (in-person and remote).

• Proficient in MS Excel, Word, and PowerPoint.

• Team-oriented with a commitment to respect and inclusion.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: United Kingdom-East Sussex-Brighton

Schedule Full-time

Req ID: 25004881