This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12479500

StaffQuick is Hiring Customer Service Representatives in East Peoria, IL!

StaffQuick hires for Temporary, Temp-to-Permanent, and Permanent Jobs throughout Illinois and Indiana. We proudly offer weekly pay, health insurance options, and performance incentives to our associates. Youll never pay a fee for our services!

East Peoria Customer Service Representative Details:

• Customer Service Representative

• \$18.00-\$20.00/hour

• Our team members work in a shift environment that includes varying hours, including nights and weekends. Schedules may change periodically. Below is a list of our current available shifts:

• • 10:30AM - 7:00PM Monday Friday
  • M, Tu, W, F 11:00AM - 7:30PM with a Sat 7:30AM - 4:00PM
  • 12:30 PM 9:00 PM (Additional \$2 Shift Differential)

**Responsibilities:**

• Continually seek improvement in every aspect of the position. Perform better today than yesterday.
• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints requiring routine decisions with limited number of alternatives offered to customer.
• Follow scripts or templates to respond to customer inquiries verbally and/or in writing with some deviation and adaptation of response as needed.
• Utilize Company training materials to gather information and execute Company policies and procedures.
• Successfully complete training to be familiar with customer product as well customer service systems, processes and policies.
• Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information, shipping and tracking of orders for accounts.
• Knowledgeable on when and how to utilize email stationery to professionally communicate with customers and communicate web issues.
• Key in orders and information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Ability to utilize all required software systems to proficiently provide customer care to all internal and external customers.
• Consistently maintain performance that meets or exceeds business standards in monitoring, adherence, and training.
• Remain open-minded and positive when taking suggestions from Leads & Supervisors.

**Qualifications:**

• High School graduate with 1 2 years of customer service experience.
• Excellent communication skills.
• Detail, problem-solving and logic skills.
• Type 20-30 wpm
• Pleasant personality.
• Flexible with schedule
• Team player.
• Quick learner.

**StaffQuick Perks:**

• Local StaffQuick Office Come apply in person!
• Entry-level, skilled, and clerical positions
• Temporary, Temp-to-hire, and Direct Hire Opportunities
• Earn Paid Days off while you work!
• NEVER pay a fee for our services
• Weekly pay (Direct Deposit, Pay Card, Apps, & Paper Check Options)
• Drawings and giveaways

**StaffQuick Associate Benefits:** Full-time employees who work 30 or more hours per week are eligible to enroll in StaffQuicks MEC Insurance Plan, with options for enrolling family members. Enrollment options include:

• Medical, Vision, Dental
• Short Term Disability
• Voluntary Accident, Critical Illness, & Hospital Indemnity
• Illinois Secure Choice
• All at affordable rates with NO waiting period!

StaffQuick is a full-service staffing agency with 21 branch locations throughout Illinois, Indiana, and Tennessee. We match GREAT people with GREAT companies. Applying with us is easy! Call 309-839-2718 today to learn more about what WE can do for YOU.