Job Information
Michigan State University Senior Support and Intake Coordinator / Senior Civil Rights Investigator in East Lansing, Michigan
Job postings
Senior Support and Intake Coordinator / Senior Civil Rights Investigator
Back to search results Apply now Job no: 962734
Work type: Support Staff
Pay Grade:14
Major Administrative Unit / College:Ofc Civil Rights And Title 9 Ed And Comp
Department:Office Of Institutional Equity 40000841
Sub Area:AP- Professionals
Salary:63642.00 - 75000.00 Salary Commensurate
Location: East Lansing
Categories: Administrative/Business/Professional, Human Resources, Administrative Professionals- AP, Full Time (90-100%), Union
Working/Functional Title
Senior Support and Intake Coordinator
Position Summary
The Office of Civil Rights and Title IX Education and Compliance (OCR) invites applicants for the position of Senior Support and Intake Coordinator, who serves on the team that is responsible for initial contact and response to concerns reported to OCR and reports to the Director of Support and Intake. This position’s primary responsibilities include intake and triage of reports of relationship violence, sexual misconduct, protected-status harassment, discrimination, and related retaliation. The Senior Support and Intake Coordinator also is responsible for conducting options meetings with individuals impacted by behavior that may violate one or more of OCR’s polices. Additionally, this role will be responsible for coordinating supportive measures, interim measures, and modifications for parenting students and students affected by pregnancy, childbirth and pregnancy-related conditions.
Support, Options Meetings & Accommodations
Coordination of requests for interim and supportive measures as outlined in the Relationship Violence and Sexual Misconduct Policy and the Anti-Discrimination Policy.
Communication and coordination of academic and work alterations with claimants, respondents, witnesses, academic units, and employment units.
Meet with parties to listen with patience and empathy and share options related to – investigation processes, alternative resolutions, support, and resources
Identification and collaboration with key campus partners to develop inter-office protocols for specific types of supportive measures.
Collaboration with campus and community support services to provide continued access to employees and students educational activities.
Assist in administering modifications for parenting students and students affected by pregnancy, childbirth and pregnancy-related conditions
Evaluate community members needs to provide supportive measures
Case Management
Receive and respond to reports by phone, in-person, and/or virtual or digital platforms in a trauma-informed and inclusive manner
Assessment of reported information for applicable potential policy violations
Record detailed case information/documentation in electronic case files
Independently follow-up on communications from community members and campus partners
Maintains case records by reviewing case notes, logging new information and reporting updates as needed
Organized management of a large caseload
Maintains privacy and confidentiality in response to sensitive disclosures
Unit Administration
Prepares case reports for various case management meetings
Triage and assign reports and cases to case management team
Review and respond to case closures via reporting management system
Assist in management of shared mailbox and coordinate response to community members
Development of public-facing resource materials to support the intake process and provide transparency
Serve as a mentor and coach to case management team
When needed act on behalf of the Director of Support and Intake
Other duties as assigned
Campus & Partner Support
Participate in supporting prevention and outreach efforts, serving on workgroups, university committees, and training panels
Attendance and ability for public speaking to present information at various meetings
Development of internal protocols and processes to improve the efficiency and consistency of the process
Engage in ongoing training and development related to Civil Rights and Higher Education
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree; five to eight years of related and progressively more responsible or expansive work experience in complaint investigation, mediation, and conflict resolution in a university setting or equivalently complex organization; knowledge of civil rights laws and affirmative action legislation and programming, and familiarity with administrative law hearing process; experience in multicultural recruitment and retention strategies experience with legal and business software applications; or an equivalent combination of education and experience.
Desired Qualifications
Minimum Qualifications
Bachelor’s degree
At least 5 years of professional experience working with policy enforcement on a college campus and gathering and analyzing information
Experience working directly with individuals from diverse racial, ethnic and socioeconomic backgrounds
Experience managing a large caseload or other high volume of work
Proficiency in Microsoft Office Suite and Case Management Systems
Experience working one on one with individuals impacted by relationship violence, sexual misconduct, protected-status harassment or discrimination
Experience working in a fast-paced environment
Experience maintaining confidentiality and privacy of highly sensitive information
Demonstrated commitment to diversity, equity, inclusion, and trauma informed practices
Desired Qualifications
Master’s degree or other advanced degree and a minimum of 2-5 years of experience at an institution of higher education or equally complex organization
Experience or education in social work, psychology, human resources, or any field with skills that translate to the duties of the position.
Knowledge or a willingness to learn relevant state and federal laws and regulations, including Title IX, Title VII, the Clery Act, the ADA, the ADEA, the Elliott-Larsen Civil Rights Act, and FERPA
Experience or knowledge working in collaboration or within a university’s student conduct system or civil rights investigation processes
Experience with crisis response and management
Demonstrated ability to work independently and meet established timelines
Demonstrated ability to maintain communication and productivity in a hybrid environment
Experience with or willingness to learn about how reporting or response may be impacted based on identities such as race, gender, sexual identity, religion, disability, color, ethnicity, and national origin and a dedication to continuous improvement in support and response for people of all identities
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume
Cover letter
Contact information for three (3) professional references
Special Instructions
Possible flexible work schedule, including, a hybrid-remote work model.
Work Hours
STANDARD 8-5
Website
https://civilrights.msu.edu/
The Bidding Eligibility ends on 07/09/2024 at 11:55 PM
Advertised: Jul 3, 2024 Eastern Daylight Time