This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12088132

The Cage & Player Services Clerk provides superior customer service by efficiently gathering and processing customer credit data, answering customer questions, supporting the department management team, and organizing and maintaining departmental files/records. Individuals need to maintain a consistently professional, friendly, and courteous demeanor when interacting with both customers and team members.

• Process credit applications in compliance with Wind Creeks standard operating procedures, Internal Controls, & IGB Regulations
• Assist patrons with credit applications, phone inquiries, and tax documentation
• Updates and processes credit data and gaming reports while maintaining the confidentiality of credit files
• Provides credit information to inquiring casinos upon request
• Maintains and files a variety of Player Services department financial correspondence and records
• Provides administrative and or hands on support to Player Services department
• Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to this position
• Complete all paperwork in accordance with IGB and approved Wind Creek standards
• Provides prompt, friendly and courteous service to all guests in a confidential manner
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Other duties and responsibilities as assigned