Responsible for the alignment of business objectives with technology capabilities. Partners with the business to adapt the IT infrastructure ensuring business tasks can be completed the right way the first time. The Infrastructure and Technical services team will continue to be responsible for our Infrastructure capabilities, including the Service Management Office (SMO), Employee Experience, Disaster Recovery, Databases, Servers, and Middleware.

Directs the evaluation of processes to reduce costs and save time. Oversees the Infrastructure team that monitors technology services to be sure they are fully utilized and optimized allowing Eversource to leverage time saving capabilities. Focuses on measuring the success of technologies and ensuring the evolving business needs are being addressed. Monitors the IT landscape to keep informed of IT trends and emerging technologies.

Directs the technology facing projects to ensure that goals are met timely, effectively and within budget.

Essential Functions:

• Oversees the Infrastructure team and ensures the organization is working to align business and technology needs.
• Responsible for forecasting future technology requirements based on analyses of technology trends and business requirements to support continual technology improvement.
• Develops a technical vision supporting Eversource’s business strategy.
• Responsible for providing technology solutions.
• Directs the technology deployment projects to ensure that the delivery is on-time, within budget and meets client business change requirements.
• Oversees the Product Road Mapping from the Infrastructure team.
• Establishes Product, Services and Technical standards for Information Technology.
• Ensures a strong, productive business relationship with vendors and business partners.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Demonstrated ability to lead effectively in a fast-paced, deadline-driven environment.
• Track record of leading and delivering cost effective results.
• Proven ability to evaluate and manage risk.
• Strong negotiating and conflict resolution skills.
• Ability to set priorities and focus on appropriate roadblocks that hinder the organizations goals, knowledge and experience.
• Proven experience in managing all aspects of vendor relationship including vendor performance and SLA adherence.
• Proven experience coordinating and working cross-functionally across various IT departments
• Proficient knowledge in ITIL Framework, including Incident Management, Problem Management and Change Control as well as Change Management.
• Strong knowledge of portfolio, program, and project management including application portfolio rationalization and decommissioning strategies and execution challenges.
• Strong workload management skills.
• Excellent oral and written communications skills. Ability to clearly communicate with at all levels of organization.
• Utility industry experience a plus but is not required.
• Experience with Agile and DevOps preferred.
• Ability to plan and schedule projects and work under deadlines - must multi-task effectively.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Knowledge of trends in technology relating to software applications.
• Experience with service level management.
• Demonstrable ability to think strategically and creatively while applying sound business judgment and quantitative analytics.
• Ability to communicate complex issues and influence others internally and externally.

Education:

• Requires a Bachelor’s Degree in Computer Science or related discipline. Master’s Degree preferred.

Experience :

• Minimum of twelve (12) years business and technical experience. Experience providing IT support services to customers, employees and/or business partners preferred.

Licenses & Certifications:

• None

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

#corpajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.