Description

Job Description/Function:

The Technical Service Specialist is a member of the Equipment & Product Technical Support (EPTS) group located in Eagan, MN. As a member of the EPTS team, you are responsible for the provision of technical support with an emphasis in one of the core competencies to provide technical support via a variety of means including phone, video, e-mail, and other forms to the sales and service organization. In addition, you are responsible for training customers and EPTS staff; supporting projects for divisional research & development and marketing groups; and completing special projects including editing I&O manuals, writing articles for the Technical Digest, preparing training materials, and developing relationships with outside manufacturers and regulatory authorities. As a member of the EPTS team, you will also serve on system development and quality improvement teams.

This position contributes to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve customers. This position delivers support to cross-divisional corporate sales and service forces across North America, including phone, video, e-mail, on-site, and other consultations with sales and service associates and customers on more complex issues. The position will also actively contribute to new systems development, training materials development, training of EPTS staff, and resolution of product and equipment quality problems.

Skills

Help desk, Customer service, Technical support, Troubleshooting, mechanical aptitude, mechanical troubleshooting

Additional Skills & Qualifications

What You Will Do:

• Provide telephone, e-mail, video, social media, and other means of technical support to the sales and service organization.

• Provide routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for the Aqua Balance group within EPTS.

• Contribute to new systems development, launch, and quality improvement teams.

• Where required, provide on-site technical support and problem solving.

• Provide prompt preparation of special reports, and transfer of follow-up information via fax, e-mail, US mail or phone.

• Utilize the auto call distribution system and call log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.

• Compose technical support literature such as SOP's, Technical Bulletins, and Technical Digest articles.

• Complete special project assignments.

• Develop training materials, and training of EPTS staff.

• Ability to travel for business up to 10% of work time.

Additional Duties: % Time

• Frontline support via phone, email, video or other 80%

• Follow-up communications and consultation 10%

• Training materials development and staff training 10%

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Eagan,MN.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.