Create and manage Software and Process Documentation - helping in DPAM AI's efforts to move and control it AI Development artifacts related to AI Enablement and Validation. Capable of creating ADO Test Plans and perform manual software testing (and later automation of same). Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.