Coordinator Customer Support (m/f/d)

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation

Description

Become part of the world's leading general aviation company andembrace the opportunity to inspire the journey of flight with us. Formore than 90 years, we are empowering our collective talentacross the Beechcraft, Cessna and Hawker brands. Enjoy working inour one team - winning together culture, in a best equipped OEMowned service center and benefit from the network relationshipswithin Europe and globally.

• Benefit from company paid development opportunities or usecompany support funds for your personal development plan,

• Structured performance management program withperformance based annual pay increases and annual bonusopportunities,

• Utilize a wide range of employee benefits (including companysupported pension plan,leasing, employee discountprograms, etc.).

This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, aftermarket programs, quote, procurement, claims processing and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers.

• Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.

• Receive customer calls and coordinate all activities necessary to produce viable solutions in accordance with the Customer and company requirements.

• Manages and administers standard domestic and international purchase agreements in accordance with Textron Aviation Policy and Procedures and applicable export laws.

• Responds to sales proposals/purchase agreements and assists Customers in determination of specific requirements.

• Act as liaison in the Customer request process, relative to equipment changes/deletions, and transmits price and delivery impact information to Customers.

• Provides detailed spare part support solutions including, but not limited to:a. Verifies/provides part numbers and required information in order for new parts to be set up in the parts database.b. Communicate quote/pricing information to customers.c. Coordinate with other functional areas as needed in procurement/expediting of time critical parts.d. Prepare and enter orders into the parts database.e. Research/assist in the selection of shipping methods for time critical shipments.

• Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment and post-delivery support to assure total Customer satisfaction.

• Coordinate with Manufacturing on the building and delivery of customer parts.

• Provides internal coordination with proper regulatory authorities to ensure compliance with foreign certification requirements.

• May provide technical parts support to Textron Aviation Customers.

• Coordinates requests for special and non-standard equipment.

• Provides basic familiarization training to Customer on Textron Aviation processes and procedures.

• May be responsible for additional CSP&P activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those CSP&P areas upon their return.

• Monitor customer account status and follow-up with the finance department to correct any account issues.

Qualifications

• Bachelor's degree preferred in business administration or other related program or completed commercial apprenticeship in similar field

• Requires a minimum of 1-year customer service experience

• General knowledge of aircraft/aviation parts and blueprints is required

• Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals

• Must have a working knowledge, or ability to learn EU export/import regulations and trade agreements

• German and English language skills

• Customer Focus, Problem Solving, Conflict Management

Recruiting Company: Textron Aviation
Primary Location: Germany-North Rhine Westphalia-Düsseldorf
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 07/10/2024, 11:07:02 PM
Job Number: 323962