Recreation Services Aide (Holton & Lyon Park)

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Recreation Services Aide (Holton & Lyon Park)

Salary

$16.65 - $18.74 Hourly

Location

Multiple Locations, NC

Job Type

PT w/ Ret benefits (work 20 hrs but less than 30)

Job Number

24-04966

Department

Parks and Recreation

Opening Date

07/08/2024

Closing Date

Continuous

• Description

• Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation (https://www.dprplaymore.org/27/ABOUT-US) is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hourly Rate: $16.24

V arious shifts: Monday-Friday between 9:00am-9:00pm "and"

Saturday between 8:30am-2:00pm

Locations: Holton Career & Resource Center and

Community Family Life & Recreation Center at Lyon Park

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Duties/Responsibilities

• Prepares the facility for daily operations and for closing.

• Greets customers in a welcoming and professional manner.

• Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities.

• Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.

• Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries.

• Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information.

• Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use.

• Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc.

• Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift.

• Observes safe working practices, keeps storage areas in a safe condition.

• Reports unauthorized individuals and any other potential security problems.

• Performs drafting, copying, collating, and filing of documents.

• Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.

• Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.

• Always maintains a professional appearance and demeanor.

  KNOWLEDGE OF:

  -Professional ethics.

  -Basic office procedures and practices.

  SKILL IN:

  • Interacting and communicating with the public.

  • Enforcing compliance with rules and regulations.

  • Working independently and exercising discretion.

  • Learning and adapting to new situations.

  • Leadership and using good judgment.

  • Establishing and maintaining effective working relationships.

  • Professional verbal and written communication.

  • Attending to multiple tasks simultaneously.

  • Accurate data entry.

  • Report writing and record keeping.

  • Responsible money handling.

  • Performing basic mathematics.

  • Typing and computer skills

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC).

• One (1) year of experience in recreation or a service-oriented job setting that involved handling money.

Additional Preferred Skills

• Available to work at least 20 hours per week.

• Experience in customer service.

• Comfortable working with people of all ages, with disabilities, and from different cultural groups.

• Available to work evenings and weekends.

  01

  Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

  02

  If you listed "other" above please give specific web site, organization, or publication.

  03

  Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• PhD or Juris Doctorate

  04

  How many years of experience do you have in recreation or a service-oriented job setting that involved handling money?

• No related experience

• Less than 1 year of experience

• 1 year but less than 3 years

• 3 years but less than 5 years

• 5 or more years

  05

  Do you have experience providing customers service?

• Yes

• No

  06

  Do you have experience with RecTrac, ActiveNet, or Class registration software?

• Yes

• No

  07

  Are you available to work at least 20 hours per week?

• No

• yes

  08

  What shift(s) would you be available to work? (check all that apply)

• 9 am - 1 pm / Monday - Friday

• 1 pm - 5 pm / Monday - Friday

• 5 pm - 9 pm / Monday - Friday

• 8:30 am - 2 pm / Saturday

• None of the above

  09

  Are you comfortable working with people of all ages, with disabilities, and from different cultural groups?

• No

• Yes

  Required Question