Liability Claims Analyst

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Liability Claims Analyst

Salary

$65,749.00 - $101,920.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

24-04967

Department

Finance

Opening Date

06/28/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

Position Description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $65,749 - 78,800

Hours/Schedule: M-F 8:00 - 5:00

Join one of the highest fiscally rated entities in the country. The City of Durham’s Finance Department (http://durhamnc.gov/456/Finance) promotes sound management and stewardship of taxpayer dollars by helping the City Council, City Manager and City departments manage their financial resources and leading risk management administration and training. If sound fiscal management is what you’re about, join our team!

This position is part of the Risk Management Division of the Finance Department. The Risk Management team aims to provide a safe environment for employees and the public it serves. Our goal is to prevent and minimize the financial impact of losses and reduce the frequency and severity of injuries to employees and residents. Candidates will evaluate and process property & casualty claims and subrogation, provide self-insured fiscal management, and implement prevention and loss control strategies. Decision-making includes providing input in risk management objectives, development and improvement of claim filing processes, data collection and analytics, and liability determinations. Incumbents should provide professional, journey-level work in auto and general liability claims including property damage, bodily injury, subrogation, and interpreting and applying insurance standards and policies. Prior municipal insurance program administration is preferred but not required.

Duties/Responsibilities

• Process, investigate, analyze, and determine liability for City accidents and incidents involving property damage and bodily injury

• Oversee the City’s third-party administrator and the assigned liability claims adjusters

• Implement and facilitate claim reporting and processing procedures

• Document claim activity, set accurate reserves, and process claim payments using the assigned risk information management software

• Identify subrogation situations and initiate appropriate action, including preparing demand packages, and appropriate follow-up through claim closure

• Work in conjunction with the Risk Manager and the City Attorney’s Office to process and track claim litigation and participate in settlement mediations

• Provide reporting and analysis to the Risk Manager on claim trends, expenses, subrogation collection, etc.

• Participate in accident review boards

• Provide training to City staff on proper claim reporting procedures and general risk management topics

• Assist the Risk Manager and other team members with special projects, general tasks, and other functions as needed

Minimum Qualifications & Experience

• Bachelor’s degree in business or public administration or directly related field

• Two years of professional experience in an area related to assignment.

Additional Preferred Skills

• NC Adjuster License or ability to obtain one within 1 year of employment

• Prior experience applying governmental immunity

• Experience in litigation management

• Advanced level proficiency in MS Office applications, particularly Excel

• Experience providing in-person training

• AIC or other insurance designation

Benefits – General Full-Time Employees

• 11-12 paid holidays per year

• 12 standard work days of vacation per year

• 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

• 2 weeks paid military leave per year

• Medical, dental, vision, and supplemental life insurance plans

• State and City retirement plans

• Short and long term disability plans

• Paid temporary disability leave for specified conditions

• City contribution of 10.15% into the N.C. State Retirement System

• Paid funeral leave

• Employee Assistance Program - personal and family counseling

• Paid life insurance equal to annual salary

• 48 hours for volunteer work each year*

• 4 hours parental leave each year

• Workman's Compensation Insurance

• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)

• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)

• State retirement plan effective first day of the month following date of hire

• Health insurance effective first day of the month following date of hire

• Dental and life insurance, after one year of service

• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

  01

  Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• LOGO career event

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

  02

  If you listed "other" above please give specific web site, organization, or publication.

  03

  Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• Doctoral Degree (PhD, Juris Doctorate)

  04

  How many years of professional experience do you have in processing or adjusting liability claims?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 2 years related experience

• 2 years but less than 6 years related experience

• 6 years but less than 10 years related experience

• 10 or more years of related experience

  05

  Do you have a NC adjuster license?

• Yes

• No

  06

  If you answered "no" to having an NC adjuster license, is there any reason you could not obtain a license within one year of your start date?

• I already have my NC adjusters license

• I do NOT have my NC adjusters license, but I AM willing and able to obtain it within 1 year of my start date

• I do NOT have my NC adjusters license, and I AM NOT willing or able to obtain it within 1 year of my start date

  07

  Please briefly provide details of your experience using Risk Information Management Systems or other claim processing software:

  08

  Please briefly provide details of your experience handling auto liability claims:

  09

  How would you rate your experience level with MS Office applications such as Outlook, Word, and PowerPoint?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

  10

  How would you rate your experience level with MS Excel?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

  11

  Do you have any previous work experience in handling subrogation claims?

• Yes

• No

  12

  Do you have any work experience in municipal risk management/claims/insurance?

• Yes

• No

  13

  Do you have any experience in Litigation Management and claim investigation/resolution?

• Yes

• No

  Required Question