Job Information
Arc3 Gases B2B E-Commerce Manager in Dunn, North Carolina
About Us
Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.
Job Overview
The primary role of the B2B E-Commerce Manager is to develop and oversee business systems and processes that support E-commerce sales at Arc3 Gases. They are responsible for managing product content, optimizing business functionality for E-commerce transactions, and enhancing the performance of Arc3’s B2B platform via integrated solutions. Reporting directly to the President of the company, effective cross-functional communication with internal and external stakeholders is crucial for their success.
Key Responsibilities
Collaborate with the VP of Sales, Sales Managers, and Regional Managers to align E-commerce promotions with overarching sales initiatives, ensuring promotional activities are accurate and effective.
Develop and maintain engaging online business promotions to enhance customer interaction and sales potential.
Manage the overall operations of E-commerce platforms and systems, aimed at ensuring seamless day-to-day functionality and user satisfaction.
Set up new E-commerce accounts, defining roles and privileges, confirming pricing structures, and facilitating internal collaboration with the billing department to streamline account management.
Manage E-commerce operations including monitoring daily orders, data analysis, report creation, and confirming all orders have been received by the branch and shipped on time.
Analyze product data on the E-commerce platform for accuracy and quality, making adjustments as necessary to maintain high standards.
Train and manage staff to maintain inventory data in our ERP system to support E-commerce activities.
Train staff to identify errors, prioritize issue escalations and communication with a sense of urgency to resolve issues effectively and maintain high customer service levels.
Manage relationships and maintain necessary API connections with E-commerce vendors such as Computers Unlimited, DDS, and EvolXto ensure API connections are maintained as needed.
Keep an "Eyes Up" approach to technology and innovation, continuously seeking and integrating advancements to provide a cutting-edge user experience.
Maintain site and product SEO to enhance visibility and drive traffic.
Maintain relevant support documents and resources to assist customers and staff in navigating and utilizing the E-commerce system efficiently.
Collaborate with IT department to establish site analytics and use those insights to drive improvements in E-commerce strategies.
Perform other duties as required, adapting to evolving business needs and technological advancements.
Qualifications
High School Diploma or Equivalent is required. A two-year or four-year college degree is preferred.
3-5 years of experience in B2B distribution E-commerce, with a proven track record of managing online platforms.
Excellent verbal and written communication skills are required.
Must have strong organizational skills and be detail oriented.
Proficiency in Microsoft Excel is required.
Ability to communicate effectively is required.
Excellent computer skills are required. Web design and/or web develop, including HTML, is preferred.
Experience working with product data is preferred.
Knowledge of TIMS, PIMS, or EvolX platforms is a plus.
Welding and/or industrial gas experience is a plus.
What We Offer
Competitive pay and comprehensive benefits package.
Opportunities for professional growth and advancement within the company.
A supportive and dynamic work environment.
CONFIDENTIALITY AND DISCRETION
Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement.
Equal Opportunity Employer. Disabled/Protected Veterans.