Job Information
Arizona Employer Customer Service Representative in Duncan, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6410748
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POSITION:
Reports to:
Approved:
Revised:
Department:
FLSA:
JOB DESCRIPTION
CUSTOMER SERVICE REPRESENTATIVE
Practice Manager
Sept. 28, 2000
June 30, 2013; April 7, 2015; April 26, 2016;
June 21, 2017; Nov. 7, 2018; May 21, 2020;
January 25, 2022
Support Staff
Non-exempt
Basic Function: Provides Customer/Patient service to all patients of CHC facilities. Responsible for
performing a variety of clerical duties relating to the day-to-day operations of the front office. Greet
patients in a professional, friendly, hospitable manner. Updating and organizing of information in the
patients charts. Responding to inquiries and requests from staff personnel.
Essential Functions:
1. Maintain professionalism and excellent customer service at all times with patients, caregivers, and other
staff.
2. Speak clearly, distinctly and professionally on telephone and face to face patient encounters.
3. Answer a multiline telephone in a professional manner.
4. Maintenance task relating to EPM appointment scheduling.
5. Maintenance task relating to EHR Telephone Template.
6. Maintain open communication with other clinic staff to ensure appropriate patient flow.
7. Work as a team player and be willing to assist co-workers in other duties within his/her capabilities, to aid
the clinic team in providing good, efficient patient care.
8. Maintenance tasks relating to the EPM/EHR system to ensure accuracy and current data; including UDS
and insurance/financial information.
9. Handle registration and check out of patients at the reception desk.
10. Maintenance tasks relating to chart accuracy and current chart data.
11. Collection of co-payments, deductibles and patient balances as appropriate. Have general understanding of
financial programs available.
12. Work with support staff to ensure appropriate patient flow.
13. Appropriately code daily charge slips as needed. Ensure that all charge tickets are completed, including
provider signature as needed.
14. Answer the telephone in a professional manner; direct calls to appropriate individuals and/or document
messages as required in EHR.
15. Stock all front office machines on a daily basis; fax, copier, and printers.
16. Fax and photocopy information as needed.
17. Prepare front office for opening/closing of business.
18. Close out cash drawer nightly. Reconcile monies. Prepare deposit slip. Lock securely for evening.
19. Direct all uninsured and underinsured patients to Patient Financial Services.
20. Mail daily no show appointment letters.
21. Complete reminder appointment phone calls on a daily basis.
22. Responsible for completing appropriate section of all referrals slips.
23. Complies with CHC Standards of Conduct, Code of Conduct and Corporate Compliance.
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Secondary Functions:
1. Understands role in Disaster plan and that safety is a condition of employment.
2. Follows CHCs policies and procedures.
3. Serves on various CHC and community committees as required/requested.
4. Attends meetings, seminars, and conferences as appropriate to ensure skills and knowledge remains
current.
5. Using PPE as appropriate.
6. Other duties as assigned.
Minimum Qualifications:
1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
2. High School Diploma or equivalency
3. Moderate computer skills required with emphasis on accuracy.
4. Ability to read, write and speak English.
5. Ability to meet, communicate and work well with patients. Abili ty to understand medical terminology.
Ability to work with physicians, mid-level providers, clinical support staff, administrative staff and front
office staff.
6. Ability to handle problem areas and issues and make decisions as required/ap