Job ID360753 LocationDuluth Job FamilySupplemental Employee Full/Part TimePart-Time Regular/TemporaryTemporary Job Code0001 Employee ClassCivil Service About the Job The Retail Sales Associate is a fun position that initiates a unique experience for all guests touring Glensheen. Each guest is visiting for a chance to escape reality and experience something new and exciting; the ticket house and gift shop are crucial components of the operation. It takes a skilled, positive, and friendly person to ensure each visitor feels excited about their visit experience or souvenir purchase. Employees will gain experience in customer service, sales, communication, history, teamwork, events, and business operations. Job Duties: Provide excellent customer service and maintain a positive attitude. Respond to customer inquiries via phone, email, and in person using clear and informative communication. Maintain knowledge of opening and closing procedures in both shop and ticket house. Process tickets, reservations, and merchandise transactions; including phone, internet, and mail orders. Compute sales prices, total purchases, receive and process payments. Maintain knowledge of current sales, promotions, and policies regarding payments, exchanges, and security practices. Daily cash reconciling. Answer questions regarding Glensheen; including the events, merchandise, tickets, and tours. Exchange and process refunds; including tours, merchandise returns, and exchanges. Recommend, select, and help locate merchandise based on customer needs. Maintain a clean and organized work area in the shop, storage, and ticket house. Typing, filing, and data entry. Assist in processing donations. Ability to act as an alternate to fill other retail positions during a given shift. Provide scheduled breaks to retail and ticket locations. Act as a lead worker and provide guidance to other gift shop and ticket workers. Able to fix customer complaints in-person and over the phone, empowered to offer discounts and complimentary tickets if needed. Assist in reordering merchandise and taking physical inventory counts. Perform work at the highest standard while working both independently and as part of a team. Speak up to ensure the safety of others. At all times, uphold Glensheen standards and policies. Other duties as assigned. Job Expectations: Project a positive image and energy. Demonstrate safe behaviors to others and take action to always put safety first. Demonstrate courteous and respectful behavior to all guests, coworkers, volunteers and members of the Glensheen Staff. Maintain a high level of customer service by ensuring that guests are assisted with any needs that may arise and respond appropriately. Have a strong appreciation and respect for the Glensheen historic museum property and collection. Be willing to work outdoors in various weather conditions. Work some holidays and University breaks. Attend scheduled Glensheen training sessions. Demonstrate punctuality and maintain a professional appearance for assigned shifts. Qualifications High School Diploma/GED and one year retail sales/customer service experience. Training/education may substitute for some of the experience. Requires knowledge and/or demonstrated ability needed to perform cash handling, customer service, excellent written and verbal communication, ability to lift 40 lb. with or without accommodations, and use of computer and office equipment. Specific knowledge/skills may be required. About the Department Glensheen is the most visited house museum in Minnesota. In addition to the 39-room mansion, the estate includes a carriage house, gardener's cottage, boathouse, and 12 acres on the shores of Lake Superior. Glensheen is considered one of the most complete house museum collections in the country. Tours are offered year-round. Glensheen's event space is available for weddings, corporate gatherings, etc. Signature events are also offered throughout the year. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M University of Minnesota, Duluth (UMD) The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue. Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022). The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.