Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends. Shifts include 7:00AM - 3:00PM.

Essential Functions

• Ensures every guest is greeted and Welcomed on arrival

• Registers and book guests, verifying reservation, address, email address and credit information

• Proficient on kiosk operations to assist when necessary

• Answers all inbound calls in a professional manner

• Has an intimate knowledge of the hotel facilities and the local geographic area

• Accepts payment for guests’ accounts at the time of registration and at checkout

• Maintains a house bank and make a deposit and accurate report of receipts daily

• Processes all Retail transactions for the guest

• Responsible for restocking and assuring overall cleanliness of Retail

• Issues luggage claims and check guest luggage when requested

• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

• Respectfully listen and respond to guest complaints in an efficient and professional manner

• Completes additional duties as assigned

Required Experience:

Minimum Requirements

• 1-2 years of experience in a public contact position

• Customer service experience in the hospitality industry strongly preferred

• Basic computer knowledge and some knowledge in word, excel, outlook, and internet

• A passion for the mission, vision, and values of Sherman Associates

• Schedule may vary due to the specific needs of the hotel

Keyword: Guest Services, Front Desk, Administration, receptionist, Hotel, Hospitality, check-in, host, customer service, Duluth, Sheraton, Intern, Internship, Associate, admin, Starwood

From: Sherman Associates