Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Software Engineering Manager

Overview

The Mastercard Fraud Platform team in Dublin have an exciting opportunity to hire a Software Engineering Manager to help grow an existing team that will be working on designing and developing new capabilities on the Mastercard Fraud Management Platform. The Fraud Platform provides sophisticated business solutions to authenticate users and combat fraud.

§ Would you like to work on a team that is building industry leading solutions for fighting fraud?

§ Do you want to learn cutting edge technologies and help solve complex business problems?

§ Do you have creative problem-solving techniques?

§ Are you motivated to be a part of an organisation that is driving a world beyond cash?

Role

We are seeking an experienced and energetic Software Engineering Manager to provide leadership and direction to deliver mission critical Fraud Platform solutions. We are committed to bringing passion and a customer focus to everything we do.

The ideal candidate will be technically proficient with strong experience leading software engineering teams, passionate for the software development lifecycle and releasing well tested and code through well managed pipelines. The candidate will be working closely with the development, operations, and release management teams in Mastercard to ensure our release cycles are well managed, automated and fit for purpose in an environment where release standards are constantly being improved, focusing on improving the observability, resilience, performance, monitoring, self-healing, and deployment automation of our products.

As a member of the Software engineering leadership team, you will be passionate about building world class engineering teams that enjoy what they do. A strong focus on quality is a must, as is seeking out and driving continuous improvements.

As a software engineering manager, you will be responsible for solution delivery. You will be confident in advising the wider project team on matters of design, enhancements, optimisation and implementation, while being commercially aware and able to make sound judgement calls.

Responsibilities

§ Provide technical leadership and direction to software development teams in the development of Fraud Platform enhancements.

§ Successfully lead definition, development and delivery of major initiatives in an Agile software development environment.

§ Partner with Business and Product Owners to prioritize enhancements and drive strategic decisions.

§ Work as a Scrum Master on one team, while managing resources within that and other local teams

§ Work with development teams to provide estimates for business solutions, refine the scope/requirements of the project and manage the scope during the lifecycle of the project.

§ Identify process gaps and suggest and implement improvements.

§ Drive culture of continuous improvement on the team.

§ Develop business cases in alignment with the Mastercard objectives.

§ Ensure development effort is adequately staffed.

§ Ensure that staff are adequately trained and career development plans are in place.

§ Ensure staff have appropriate skills and behaviours.

§ Provide ongoing feedback and coaching to enable a high-performing team.

§ Ensure that support is provided for the team’s area of technical ownership in Production.

§ Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

§ Engage and improve the lifecycle of our services - from ideation and requirements to deployment, operation, and refinement.

§ Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.

§ Build metrics and improve monitoring availability, latency, and overall system health.

§ Drive the application CI/CD pipeline for promoting software into higher environments through validation and operational gating.

§ Practice sustainable incident response and blameless post-mortems.

§ Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.

§ Manage the development of observability enhancements to our products monitoring and alerts that help in reducing MTTM.

§ Manage the onboarding of tech assets to real time monitoring tools such as Dynatrace and Prometheus.

§ Manage the onboarding of Onboard tech assets to synthetic data transactions, and health checks for auto-failover / failback.

§ Drive the enhancement of our releases deployment automation, rolling deployment, and auto-validations.

§ Provide new capabilities to support CI/CD enhancements.

Skills

§ 5+ years as a Software Engineering Manager.

§ Passion for working in an Agile software development environment.

§ Must be driven, highly motivated, a strong team player with the ability to motivate others.

§ Show a high degree of initiative and demonstrate a willingness to take on challenging opportunities.

§ Strong understanding of software best practices.

§ Ability to work well with people and be both highly motivated and motivating.

§ Strong mentoring and coaching skills.

§ Ability to represent the technical organization and evangelize the work to senior leadership.

§ Be a champion of engineering and operational excellence: ensure organisational metrics for measurement of engineering and performance excellence are met.

§ Ability to handle multiple competing priorities in a fast-paced environment.

§ Experience in development of distributed/scalable systems and high-volume transaction applications

§ Excellent oral and written communication skills.

§ Knowledge of the payments industry an advantage.

Technical Skills:

• Required – Strong communication and collaboration skills.

• Required – Understanding of Windows/Linux operating systems.

• Required – Experience in monitoring and logging tools e.g. Prometheus, Splunk, Dynatrace, etc.

• Required – Experience in monitoring as a code e.g. SplunkSync, rolling deployment and release automation e.g. XLR.

• Required – Knowledge of building CI/CD pipelines with hands on work done on building pipelines using Jenkins.

• Required – Good understanding of Chef, preferably Chef Habitat, Ruby/Bash scripting.

• Required – Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.

• Required – Understanding of API authentication mechanisms such as OAuth and MTLS

• Required – Basic understanding of network protocols, network security, WAF.

• Required – Problem solver and solution-seeking approach. Team player.

• Bonus Skill – Experience with cloud infrastructure management and automation, preferably Azure but AWS also helpful.

• Bonus Skill – Experience programming in at least one of the following languages: Java, Ruby, Python, Bash

• Bonus Skill – Experience deploying and scaling distributed systems on virtual machines.

• Bonus Skill – Experience in using Docker, Kubernetes, and other container orchestration tools for deploying and managing applications

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.