It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team

The Hardware Reliability Engineering team is hyper-focused on the reliability and maintenance of the hardware powering the ServiceNow Enterprise Cloud. Our team works hard in a fast-paced and ever-growing environment, but we have fun doing it.

Role

This role has a direct impact on the reliability of the hardware powering our Cloud. In this role you’ll be responsible for delivering root cause analysis for hardware failures, seeking out ways to improve reliability of hardware components, and developing methods to test and deploy reliability updates.

What you get to do in this role:

• You will perform root cause analysis for hardware failures and track trends for these failures and create action items for follow up

• Serve as an escalation point for the hardware break-fix team, assisting with rare or unusual hardware faults

• Develop and maintain documentation required for the team including repair guides and process documentation

• Troubleshoot firmware and configuration issues

• Develop scripts to support overall team needs, including methods to deploy configuration changes and firmware updates

• Coordinate with outside teams to develop methods for hardware monitoring and script development

• Work directly with industry-recognized Tier 1 vendors

To be successful in this role you have:

• Bachelors degree in Computer Science (or related field) or equivalent work experience

• 3+ years supporting enterprise hardware at scale, including troubleshooting and diagnosis of rare/first occurrence hardware faults

• 3+ years working in Linux in large scale environments, including kernel crash dump analysis, use of other OS diagnostics for troubleshooting

• 3+ years working with enterprise grade server hardware, including troubleshooting and maintenance

• Working knowledge of trend analysis tools such as Splunk, etc.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.