Copilots are radically transforming how Microsoft empowers every person and every organization on the planet to achieve more. And customer feedback is at the heart of shaping AI to work in a responsible manner. If you are a "game changer" type of engineering leader looking to have a big impact in the era of Copilots, we'd love to talk to you!

The Microsoft Feedback Platform team builds the data platform that ingests and processes millions of pieces of customer feedback from several 1P and 3P sources. The platform leverages AI to power how hundreds of engineering teams across Microsoft; including Teams, Office, Outlook, Edge and Windows organizations; listen to customer feedback at scale, act upon it and close the loop with customers.

We are looking for a transformative engineering leader for the data platform signals engineering team. Thousands of individuals at Microsoft depend upon our data platform every month to glean mission critical insights from customer feedback.

We are a fun, innovative, fast-paced mentality team with not a lot of meetings or processes: we just like to get stuff done. Our motto is to work on interesting things and have fun doing it! You will work with smart people who care deeply about creating a fun and supportive workplace, and you will have an incredible opportunity to learn and grow. Best of all, your work will impact millions of people to achieve more, and you can be proud to see customers benefit from the work you do.

This is a critical role to shape AI investments at Microsoft and the opportunity for impact is immense. There are a lot of opportunities for cross-group work as well as technical leadership. We are looking for someone who loves that kind of work and is proficient at creating and maintaining warm and productive working relationships. You will also need to be a go getter, a fast learner and be able to work with a lot of ambiguity.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Technical Excellence: Strong technical leadership in designing and maintaining scalable distributed big data system architectures, microservices and AI pipelines.

• 40%-50% Coding

• Collaboration and Communication: Be a great partner and communicator to foster great relationships with partners across the business, customers, and other stakeholders.

• Team Leadership Skills: Act as an active and dedicated coach, model our company values for the team, while creating an inclusive, fun, and supportive environment where every employee can be and do their best.

• Strategic Leadership and Judgement: Work with the leadership team to define the success metrics and drive strategy initiatives and provide thought leadership.

• Planning and Execution: Dig into technical details while managing the bigger picture of product delivery. Drive an engineering rhythm so that the team operates at a high level, knowledge is shared appropriately, and smooth execution is facilitated.

• Microsoft Values and Culture Leadership: Be a keen representative of the Microsoft cultural attributes and leadership principles and have a positive impact on team morale and work climate.

• Inspire and drive engineering and operational excellence across your teams.

• Act as an advocate for our customers and ensure they are succeeding with our software and services.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• People management experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience in AI and machine learning including LLM, NLP and building AI-driven systems.

• Experience in designing scalable distributed system architectures, microservices, and robust CI/CD pipelines.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .