Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager - Business Operations , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities

• Provide thought leadership and subject matter expertise related to all our DC supplier contractual agreements and associated documentation. (SOW’s/POR’s/ Master agreements etc.)

• Ownership of our supplier’s maintenance service contracts from initial creation to final approval, including renewals of these documents, financial tracking for all Datacenter operations.

• Working with key stakeholders to continuously improve Datacenter suppliers’ maintenance contracts and ensure they are fully aligned to local Business and Global Standards.

• Develop and oversee all contract agreements (SOW's/POR's/TOF's/MSSA's/Change Orders etc.) from creation to final approval for all DC CE services – including Maintenance contracts / end of life works / projects / supplier initial set ups etc.

• Support SOW's and Master agreement development for IT End of life/ IT projects

• Document management - Ensure the latest template is being utilised and available to the local teams for any contract developments on Campus (POR/SOW/Master agreements etc.)

• On board Data Center suppliers to DC systems.

• Management of our suppliers contractual Service Level Agreements (SLA) for the Datacenter environment

• Coordinate MBR/Vendor meetings for SLA/contract review

• Develop and manage local share point repository of up-to-date service contracts.

• Develop and maintain all operational processes that impact the Business Operations team, implement action plans with stakeholders to address non-compliance.

Capabilities important to success include:

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.

• Exceptional written and Interpersonal skills: Communicate effectively and concisely with our internal and external stakeholders and senior managers around contractual subjects.

• Supplier/Stakeholder Focus: Gather stakeholder feedback of supplier maintenance services, performance, and contracts, integrating this feedback into future decision making on contracts and scopes to continuously improve service delivery.

• Performance Standards: Develop tracking/reporting tools for supplier SLA and CE operational compliance to align to requirements and standards, communicate data to stakeholders and Implement action plans to continuously address gaps.

• Understand Datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.

• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect CE support team, effectively changes plans, goals, actions or priorities to respond to changing situations.

• Team Player: Work as part of the CE support team to support day-to-day operations.

Qualifications

Required Qualifications:

• Bachelor’s degree in business, Program Management, or equivalent work experience

• Proven experience in a business operations role

• Proven experience with industry program and project management

• Proven experience with vendor account / suppliers management

• The contracts and reporting are in English - excellent English communication skills (speaking, reading and writing) are required.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications :

• Experience working with reporting and business analytics.

• Experience working with collaboration platforms (e.g., SharePoint, MS Teams etc.)

• Experience with reporting and data analysis systems & platforms (e.g., PowerBI)

• Experience working with organizational change management and continuous process improvement.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .