About Jumeirah & the Hotel:

For more than two decades, Jumeirah, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.

About the Job:

An opportunity has arisen for a Team Leader to join the Front Office department in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:

• Managing the day-to-day activities of the team.

• Motivating and guiding the team to achieve organizational/departmental goals.

• Developing and implementing a timeline to achieve targets.

• Delegating tasks to team members.

• Lead the team by example by demonstrating compassion, honesty, and integrity.

• Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.

• Brief staff regarding duties before shift starts in their respective domain (Front Office, Housekeeping and Laundry, Reservations and Telecommunication, Transport, Experience Team, Conference and Events, F&B Culinary and Service, Security, Human Capital, Engineering, Spa, Kids Club, Health Club and Retail) as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management.

• Ensure Duty roasters are compiled and advise on changes as applicable.

• Responsible for preparing reports and maintaining appropriate filling systems.

• Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.

• Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.

• Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget.

• Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.

• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.

• Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.

• Carry out any reasonable job request made by the management, outside normal duties, however within the scope of the job.

• Where applicable, undertake regular checks and conduct audits to ensure hospitality services are presented as per Jumeirah highest standards and to client's satisfaction.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Post School Qualification or High School Diploma or similar

Desired

• Diploma in Hotel Management

Behavioral Competencies.

• Excellent listening skills and customer orientation.

• Adaptability and appreciation of cultural diversity

• Passion for driving excellence

• Adaptable and flexible

• Possess interpersonal skills

• Showcases Empathy

Technical Competencies.

• Basic Computer Knowledge

• Technical know-how where applicable (Intermediate/Advanced)

• Exposure of handling telephone enquiries

• Exposure of handling Micros Cashiering system

Language Competencies.

• Proficient in English (Read/Write/Speak – Essential)

About the Benefits:

This position offers a highly competitive salary and benefits which include accommodation and flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.