About Jumeirah and Jumeirah Zabeel Saray:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job:

An exciting opportunity has arisen for an experienced Reservations Agent – Arabic Speaker to join the Rooms Reservations team in Jumeirah Zabeel Saray .

The main duties and responsibilities of this role are:

• Have full and up to date knowledge of the hotel products and services.

• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.

• Check arrival reports: Reservations Entered on By, 7 days, 3 days prior to arrival and 24 hours prior to arrival.

• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.

• Actively participate in maximizing revenue through up-selling.

• Follow up on non-guaranteed and waitlisted bookings

• Handle no-shows and cancellations efficiently

• Maximize selling opportunities by adding customer value at every opportunity.

• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.

• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.

• Prepare, update and file all correspondence relating to room sales

• Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.

• Assisting on guest visa inquiries

• Handling Group Reservations by communicating with the Events/Sales Department

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Fluent in Arabic and English language

• Previous 5 Star Luxury Hospitality experience

• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)

• Intermediate computer skills (Microsoft Office)

• Lead by Example

• Team Player - Collaborates positively and effectively with others and team

• Flexible and adaptable to changing business needs and processes

• Time Management/ Adherence to schedule

• Customer Relationship Management

• Initiative – Identifies issues or area for improvement and taking ownership to resolve

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.