About Dubai Community Management:

Dubai Community Management (DCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Role:

The role holder is responsible for providing leadership to the day-to-day operations of the community relations function, acting as the first point of contact to address client queries, and ensuring timely invoicing and collection of services charges. The role holder is also responsible representing Dubai Community Management in the assigned community’s owner’s association and managing the associations activities for the betterment of the community and future growth.

The main duties and responsibilities of this role:

• Respond effectively and timely to the stake holders and/or outside agency complaints and inspection reports.

• Oversee the provision of excellent services to customers and manage key relationships in order to ensure their satisfaction with the provided services and resolution of issues to the customers’ satisfaction.

• Responsible for sorting, prioritizing and cascading complaints to the concerned departments, setting response time as per the agreed KPIs and follow up on the closure of the complaints and accordingly update customer.

• Direct the team to attend to all the customer feedback and complaints, and prepare actions plans to address and resolve all issues.

• Collaborate with the other DCM functions to address to investor queries/complaints including channeling maintenance issues, strengthen communication outflow to the communities and provide input to other initiatives for future planning for the assigned communities.

• Responsible for ensuring invoicing and collections of community services charges are executed in timely manner to ensure that adequate funds are available for the maintenance and operations of the community common facilities and infrastructure such as landscaping, lakes, public parking etc.

• Ensure each account has complied with its financial obligations, including the timely budgeting, invoicing, and collections of Service Charges.

• Contribute to the annual operational plans for the assigned communities to accomplish the delivery of the business plans for community management services within the residential sectors.

• Implement the annual operating plan for the assigned community, to ensure the community assets and values are protected to attain the desired results.

• Develop and oversee the implementation of policies, procedures and controls covering the Community Management division so that all relevant procedural/legislative requirements are fulfilled while delivering quality and cost-effective service.

• Provide Owners Association Management services to all Jointly Owned Properties’ in DCM in alignment with RERA Regulations. Ensure adherence to all rules, legislations, laws and regulations relating to communities and master communities

• Prepare and release MIS reports to provide Management with timely information to monitor the progress of Facility Management initiatives against plan, budget and sales.

• Provide initiatives and suggestions to continue improving Customer Experience at all stages in the lifecycle of the community.

About you:

The ideal candidate will have the below qualifications and experience:

• Bachelor’s degree in Facility Management and Owners association management

• Master’s degree preferred

• Minimum 4 to 6 years of experience of which 2 years in a managerial role in a community management role.

• Analytical & Time Management skills

• Planning and organizing resources

• Quality Management and Standards

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.