About Jumeirah and Jumeirah Zabeel Saray:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishing’s, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire.

The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theatre and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job:

An exciting opportunity has been arisen for a Duty Manager - Front Office at Jumeirah Zabeel Saray. The main duties and responsibilities of this role

• Oversee the front desk operations, ensuring all guests receive prompt, professional, and courteous service.

• Handle guest check-ins and check-outs, room assignments, and special requests.

• Address and resolve guest complaints and concerns in a timely and effective manner.

• Coordinate with other departments to fulfill guest needs and enhance their stay.

• Prepare and manage daily reports, logs, and shift summaries.

• Ensure the safety and security of guests and staff by adhering to hotel policies and procedures.

• Handle emergency situations, such as medical incidents, fire alarms, and security breaches, in a calm and effective manner.

• Conduct regular inspections of the front office area to maintain cleanliness and order.

• Develop and maintain positive relationships with guests to enhance their loyalty and satisfaction.

• Assist in managing VIP and repeat guest programs to provide personalized service.

• Gather guest feedback and use it to improve services and address issues.

• Maintain clear and effective communication with all departments to ensure smooth operations.

• Relay important information and updates to the front office team and other relevant departments.

• Supervise and support front office colleagues, including receptionists, concierge, and bell attendants.

• Provide training and guidance to front office team members to maintain high service standards.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Proven experience in a supervisory or managerial role within a front office, preferably in a 5-star hotel.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

• Experience & Knowledge in hotel management software, such as Opera.

• Excellent communication skills, both verbal and written.

• Strong customer service skills with a friendly and courteous demeanor.

• Ability to handle multiple tasks and work under pressure.

• Ability to work flexible hours, including nights, weekends, and holidays.

• Proficiency in using computer systems and office software (e.g., MS Office).

• Familiarity with health, safety, and environmental procedures.

• High level of professionalism and grooming.

• Proficiency in one or more additional languages desired (e.g., Spanish, French, Mandarin, Arabic, German).

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.