Description

Are you customer obsessed, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce? Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses? Are you interested in working in a high impact role? If yes, this opportunity will appeal to you.

We are looking for a smart, metrics and results-oriented catalog lead who will be instrumental in improving customer experience and growing our business. The person will be responsible for ensuring the best customer experience in Ultra-Fast Grocery. They will be responsible to enhance and maintain the UFG online catalog, ensuring we display meaningful and correct information to customers. The tasks handled by this person will have a direct impact on customer buying decisions and online user experience.

Key job responsibilities

• Ensure product listing is accurate for new and existing products

• Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies

• Collaborate with vendors to set up efficient processes and SOPs

• Work with various internal teams to help drive tools and process improvements that affect catalog management workflows

• Drive appropriate data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals

• Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

• Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly ( and engaging cross functional teams where necessary)

• Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization

• Develop, test and analyze new tactics to increase data accuracy and to maintain high bar for CX

A day in the life

Understand the guidelines and guardrails for listing a products in UFG and ensure they are met at all time. Dive deep and understand different systems and processes that impact customer buying decision. Identify root causes for product details defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation. Analyze data and highlights gaps, recommending solutions, driving/influencing inter-function decisions.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

Basic Qualifications

• 2+ years of program or project management experience

• Knowledge of SQL and Advanced Excel (Array and Statistical formulas)

• Experience using data to influence business decisions

Preferred Qualifications

• Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts

• Knowledge of visualization tools such as Tableau, Datazen, SSRS

• Experience back office operations, escalation management and troubleshooting environments