About Jumeirah and the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of ‘what is good,’ and build experiences that people want to share.

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day.

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms. For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation. Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Role:

An opportunity has arisen for a young and energetic Bell Attendant to join our lifestyle team in Zabeel House by Jumeirah, The Greens. The main purpose of the role is to assist and ensure that all guest luggage, mail, parcels are delivered in a timely, professional and efficient manner, by following the department’s process, as well as ensuring that they are handled responsibly and with care and to ensure that all guest are given a friendly, courteous, informative and efficient service.

The main duties and responsibilities of this role:

• Ensure that all guest queries and requests for information are handled efficiently.

• Ensure the luggage services ensuring a smooth and efficient operation with no delay or damage

• Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah Standards and reported to the Team Leader and Duty Manager

• Ensure that all the necessary reports and resources are available to perform all duties to Jumeirah and Zabeel House Standards.

• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.

• Displays high product knowledge of all services and facilities of the hotel

• Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing etc.) and to pass the knowledge on to the team

• To ensure that all guest comments are effectively communicated, to the Guest Service Executives or Team Leaders.

• To assist and ensure that all guest luggage, mail, parcels are delivered in a timely, professional and efficient manner, by following the department’s process, as well as ensuring that they are handled responsibly and with care.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential:

Qualifications:

• High School Graduate or Diploma in Hospitality Management

• Ideally1 years Hotel Experience in Front Office

• Accustomed to handling customer complaints

• Good interpersonal and communication skills, fluent in English

• Additional Language would be of advantage: Arabic, Russian, Mandarin or European language

• Outgoing and friendly personality, enthusiastic and eager

• Able to communicate effectively and to respond well (switched on) to questions and requests

About the Benefits:

This position offers a highly competitive salary and package which include; housing, flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.