Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for an Assistant Manager to join our Reservations Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Responsible for the delivery of all internal and external Service, Quality & Commercial performances as per Reservations KPI objectives

• Work closely with Sales, Revenue and Hotel Operations Teams to maximize revenue opportunity and reduce operational inefficiency

• Attend daily hotel operations meeting sharing Reservations relevant updates related to performance or trends

• Responsible for ensuring all daily, weekly, monthly tasks are completed and documented related to Reservations, Audit, Revenue, compliance, finance, Visa’s, and Groups (Reservations Task List) and undertake spot checks to ensure compliance and sign off

• Highlight any risk related to revenue, finance, and guest experience to the senior management team

• Optimize resource collaborating to ensure all customer response times are responded within service level targets

• Monitor and follow up on guest complaints (take ownership) and ensure relevant solution is provided by coordinating with other departments

• Make sure that the department is always updated with any required information about our properties in terms of services offered, new rates applied, selling strategy etc

• Motivate and manage the team to achieve best in class and sustainable service levels in keeping with the defined standards identifying opportunities for improvement

• Training of new colleagues in the department and ensuring all business training requirements are completed

• Ensure all colleagues have personal development targets and action plans

• Monitor, assess and act as a coach to help deliver outstanding results

• Monitor and evaluate min 4 calls and e-mails per colleague per month to ensure colleagues are performing

• Conduct Annual Performance Reviews, daily briefs and monthly 1-1 coaching/meeting.

• Complete recruitment for team including raising of new hire requests

• Conduct formal HR meetings related to performance or behavioral issues including attendance.

• Complete month KPI reporting to Director of Reservations and Director of Revenue for hotel

• Complete vendor management requirements related to purchase orders and requests related to the smooth running of the department

• To perform other duties that management may from time to time reasonably require

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2+ years’ experience as Reservations Manager or similar role in hospitality

• Excellent knowledge of PMS systems

• Experience in people management with exposure to managing a team of 6+ people

• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)

• Lead by Example

• Team Player - Collaborates positively and effectively with others and team

• Flexible and adaptable to changing business needs and processes

• Initiative – Identifies issues or area for improvement and taking ownership to resolve

• Values the importance of diversity in team

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.