Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Legal

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$71,200.00 - $117,500.00

Target Openings

1

What Is the Opportunity?

Under general supervision, you will be responsible for directing and managing support staff for Staff Counsel law office(s) as well as the operation of the office(s). You will coach, mentor and facilitate development of support staff to maximize individual and office performance. Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis. You will Implement policies and procedures to assure compliance with Staff Counsel guidelines, policies and best practices.

What Will You Do?

• Your responsibilities will include:

• Attract, Develop and Retain World Class Talent

• Provide input to office leadership team to establish and develop training for office staff in the use of all office systems, including case management system, protocols, and docket/diary procedures.

• Partner with office leadership team to provide office orientation for new employees and on-boarding for direct reports by clearly explaining office procedures, best practices, company policies and job duties, to ensure a positive experience.

• Prioritize and allocate support staff resources to meet the business needs of the office and adjust as necessary to achieve department and organization objectives.

• Manage the quality and efficiency of support staff performance.

• Effectively coach and develop support staff through mentoring, cross training and identifying development opportunities (e.g.; stretch assignments and training programs).

• Document and communicate performance progress updates and compensation decisions for support staff and discipline as appropriate.

• Develop and execute staffing/ recruitment plans and budgeted census for law office support staff, with due consideration given to growth, capacity, role changes and attrition.

• Lead the hiring process in partnership with Human Resources, Talent Acquisition and Managing Counsel.

• Office Administration

• Oversee budget, coordinate acquisition and ensure maintenance of legal research, office supplies and equipment.

• Accountable for training and driving utilization of all office technology to ensure smooth workflow efficiency.

• Ensure office equipment is fully operational. Troubleshoot technology and equipment issues and serve as liaison with IT partners.

• Oversee the maintenance and modifications of legal forms and templates, standardization of templates (letters, forms, pleadings).

• Develop, formulate, and administer a quality support plan which includes coaching, mentoring, and administration of File Review Questionnaire with feedback.

• Information Management, Financial Reporting and Compliance Support

• Oversee appropriate usage of case management system by attorneys and staff to ensure data integrity and compliance with Staff Counsel guidelines, policies and best practices.

• Manage office finance administration, ensure compliance with company and staff counsel/first party financial policies.

• Assist office leadership team with utilization, analysis and completion of reports, such as monthly management information reports as requested.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree in business administration or related field preferred.

• 3+ years supervisory experience in a law office or corporate law office preferred.

• Excellent communication skills both written and verbal

• Expert knowledge of law office procedures and local court/jurisdiction rules and procedures.

• Basic knowledge of accounting and financial analysis.

• Demonstrated conflict management skills.

• Demonstrated project management skills.

• Customer centric oriented

• Ability to multi-task and prioritize work

• Attention to detail

• Strategic Thinker

• Proficient in Microsoft Office Word, Outlook and Excel.

• Able to maintain strict confidentiality

• Change Management

• Influence others

• Delegation and execution skills

• Hold others accountable for their commitments

• Coaching Skills

• Team Building Skills

• Effective Time Management

What is a Must Have?

• Minimum 2 years supervisory experience in a law office or corporate law office.

• Valid Driver’s License

What Is in It for You?

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .