This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12405163

Essential Job Functions

Customer Service Representative responsibilities include but are not limited to:\ Interacting with customers via telephone, email or in person to provide support and information on I-PASS and invoice\ accounts with limited supervision while meeting timeliness and accuracy standards\ Processing customer financial applications, processing payments, performing reconciliation activities and investigating issues related to customer accounts\ Educating customers on the advantages of our I-PASS products to further improve market penetration levels\ Handling large volumes of mail including, but not limited to, payments, new applications, inventory/transponder requests, account updates, and customer complaints and/or questions.\ Handling extremely confidential information in accordance with PCI Standards/Compliance\ Performs other duties as needed

Qualifications

Education (Required)\ High School graduate or GED Equivalent\ \ Skills and Experienced (Required)\ Minimum of three to five years of customer service experience working within a retail, sales, call center or similar customer service environment.\ Excellent verbal and interpersonal communication skills\ Previous cash handling skills are required\ Superior organizational, problem-solving and critical-thinking skills\ Ability to use a range of technology and tools, including but not limited to Microsoft Office\ Must be willing to travel to other locations, if needed\ Must be able to work varying schedules, including but not limited to weekend shifts\ Candidates must score 30wpm or higher on a typing test in order to be granted an interview\ []{#isPasted}Bilingual, preferably Spanish, or Polish-\ Employees who are proficient in another language, for example, Spanish or Polish, shall be required to use their interpretive skills whenever requested while on duty.\ \ \ Skills and Experienced (Preferred).\ Knowledgeable of the Tollway back-office system(s):\ Electronic Toll Collection, specifically SAP ATS\ \ \ \ The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.