Description

We are offering an exciting opportunity for a Support Engineer. As a Support Engineer, you will troubleshoot and resolve complex technical issues, collaborate with cross-functional teams, and enhance support processes. This role requires strong problem-solving skills and technical expertise.

Key Responsibilities:

• Provide technical support via email, chat, phone, and ticketing systems.

• Diagnose and resolve hardware, software, and network-related issues.

• Document troubleshooting steps, solutions, and best practices in the knowledge base.

• Collaborate with engineering, product, and operations teams to improve product reliability and user experience.

• Assist in system monitoring, incident management, and root cause analysis.

• Train end-users and internal teams on troubleshooting and best practices.

• Stay up to date with industry trends, emerging technologies, and product updates.

  Requirements

• 2+ years of experience in a technical support, help desk, or engineering role.

• Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals.

• Experience with troubleshooting software applications, databases, and APIs.

• Familiarity with ticketing systems like Zendesk, ServiceNow, or Jira.

• Excellent problem-solving and analytical skills.

• Strong communication and customer service skills.

• Experience with cloud platforms (AWS, Azure, or Google Cloud).

• Familiarity with scripting languages (Python, Bash, or PowerShell).

• Knowledge of ITIL frameworks and best practices.

• Experience with monitoring tools like Datadog, Splunk, or New Relic.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .