Additional Information

Job Number 25035836

Job Category Rooms & Guest Services Operations

Location Aloft Miami Doral, 3265 NW 107th Ave, Doral, Florida, United States, 33172VIEW ON MAP (https://www.google.com/maps?q=Aloft%20Miami%20Doral%2C%203265%20NW%20107th%20Ave%2C%20Doral%2C%20Florida%2C%20United%20States%2C%2033172)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprise. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

The Front Office Manager is responsible for overseeing all front desk operations, ensuring guest satisfaction, and maintaining efficient and professional service at all times. This role involves supervising front desk staff, managing reservations, handling guest inquiries, and coordinating with other hotel departments to provide a seamless guest experience.

Key Responsibilities:

Guest Services: Ensure outstanding guest service by providing a warm welcome, addressing guest concerns, and resolving complaints in a timely and professional manner.

Front Desk Operations: Oversee daily front desk operations, including check-in/check-out procedures, reservations, and cashiering.

Staff Supervision: Recruit, train, schedule, and evaluate front office staff to ensure high performance and adherence to hotel policies.

Revenue Management: Monitor room availability, rates, and revenue strategies in collaboration with the Revenue Manager.

Billing & Financials: Ensure accurate billing, manage accounts, and oversee cash handling procedures.

Interdepartmental Coordination: Work closely with housekeeping, maintenance, and other departments to enhance the guest experience.

Compliance & Safety: Ensure compliance with hotel policies, local regulations, and safety procedures.

Technology & Systems: Maintain proficiency in hotel property management systems (PMS) and other relevant software.

Reporting: Prepare daily, weekly, and monthly reports on occupancy, revenue, and performance metrics.

Brand Standards: Ensure compliance with Marriott’s brand standards and service protocols.

Loyalty Program Management: Expertise in handling Marriott Bonvoy program benefits and ensuring elite member satisfaction.

Training & Development: Commitment to Marriott’s training programs to uphold quality guest interactions.

Operational Excellence: Ability to implement and monitor Marriott’s operational procedures for efficiency and guest satisfaction.

Cultural Fit: Embody Marriott’s core values of putting people first, pursuing excellence, embracing change, acting with integrity, and serving our w

Experience: Minimum of 3-5 years in hotel front office operations, with at least 1-2 years in a supervisory role.

Skills: Strong leadership, communication, problem-solving, and organizational skills.

Technology: Proficiency in PMS systems, Microsoft Office Suite, and online booking platforms.

Customer Service: Excellent interpersonal skills with a focus on guest satisfaction.

Flexibility: Ability to work evenings, weekends, and holidays as needed.

Competitive salary based on experience

Health & dental insurance

Paid time off and holidays

Employee discounts on hotel stays and services

Complimentary lunch

50% off in all F&B outlets

Career growth opportunities

This company is an equal opportunity employer.

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