Provide customer service, administrative, secretarial and clerical support, and maintain an efficient office environment.

Status: Part Time/Seasonal. Potential to grow to a full time position. Wage: Minimum wage until you exceed 3 month probationary period

Minimum Qualifications/Experience:

? Telephone/Receptionist/Administrative Assistant experience: 2 years preferred. ? Customer Service experience: 2 years preferred. ? High school diploma or equivalent education. ? MUST be able to multitask in a very high paced desk position. ? Experience with Word and Excel. ? Competent computer and internet skills. ? Phone etiquette. ? Numeracy and literacy skills. ? Must pass a background check. ? Ability to multitask. ? Organization and planning skills. ? Work management and prioritizing skills. ? Verbal and written communication skills. ? Ability to problem solve. ? Attention to detail. ? Honest and reliable. ? Ability to work individually or as a team.

? Environmental/Working Conditions: Ability to work under and handle stress in an appropriate manner Affinity for animals preferred Exposure to fluctuations in temperature ? Duties and Responsibilities:

? Work a minimum of two 10-hour shifts per week during low season, and two 12-hour shifts per week during high season. Flexibility in days

available to work. ? Understand AZA and the overall importance of being an accredited facility. ? Be familiar with website orientation, tour details, and pricing.

? Vacations/Time Off given with advanced notice and appropriate coverage. ? Present yourself in a professional/clean manner. ? Customer service in person and via phone/email. ? Greet the public and guests, check in reservations, and provide information as needed. ? Assist guests with purchases and donations. ? Deal with customer/guest complaints or issues as needed. ? Make and manage reservations, answer sanctuary and tour questions, and follow all policies and procedures. ? Prepare and coordinate daily tour schedules with staff. ? Direction of phone calls. ? Monitor, answer and forward incoming emails on a timely basis. ? Coordinate calendar appointments and communicate as needed. ? Maintain office filing and storage systems. ? Assist director and staff as requested. ? Reminders of calendar events (classes, office updates/changes/upcoming appointments and events). ? Ensure that office supplies are stocked. ? Keep the office area clean and tidy.