... . Job Description Overall Responsibilities: This role serves as a support desk agent for a ... customers through the Zendesk® support platform, implement best practices, and ensure that customer tickets ...

... ** Provides customer service staff with guidance and training based on experience handling progressively ... documentation. Applies independent judgment to escalate calls to Customer Service Manager Maintains ...

... within that region, and be able to travel to client locations as needed to meet with and support clients ... change agent in supporting the realization of those visions and plans. Builds and maintains strong ...